Software Field Services Engineer

About the role

We are seeking a highly capable and customer-focused Software Field Services Engineer to join the NAM Secure Power Software Services team at Schneider Electric. In this role, you will lead the deployment, configuration, and support of our Data Center Infrastructure Management (DCIM) software solutions across customer environments. You will work directly with customers, project teams, and internal stakeholders to drive successful implementations, troubleshoot complex issues, and ensure long-term customer success. This position requires a strong technical foundation, the ability to operate independently, and a proactive approach to improving delivery consistency and quality.

Responsibilities

• Lead installation, configuration, and commissioning of DCIM software solutions (including DCE, NetBotz, and related platforms) in both remote and on-site environments
• Take ownership of assigned projects from kickoff through completion, ensuring high-quality delivery and customer satisfaction
• Provide advanced troubleshooting and resolution of deployment issues, including system performance and configuration challenges
• Apply strong working knowledge of DCIM architecture and supporting infrastructure to ensure excellent service delivery
• Serve as a primary technical point of contact during implementations
• Conduct customer training sessions and provide guidance on best practices, system usage, and ongoing maintenance
• Build strong customer relationships by demonstrating professionalism, technical credibility, and responsiveness
• Develop and maintain documentation for deployments, configurations, and issue resolution
• Contribute to internal knowledge bases and standardization efforts to improve team efficiency and consistency
• Provide feedback on recurring issues and opportunities for process or product improvement
• Travel to customer sites as required to support complex deployments, troubleshooting, or escalations

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience)
• 3+ years of related experience in Software products for data centers

What are the key skills we are looking for?

• Technical Skills: Proven experience in software deployment, configuration, and troubleshooting in customer-facing environments; Working knowledge of DCIM tools (e.g., Data Center Expert, IT Advisor, NetBotz) or similar enterprise monitoring platforms; Experience with: Networking fundamentals, Communication protocols such as Modbus and SNMP, Microsoft Office suite for documentation, reporting, and customer communication; Experience with system integrations and APIs is a strong plus
• Communication & Customer Skills: Strong written and verbal communication skills; Proven ability to engage effectively with customers and internal stakeholders; Comfortable leading customer discussions related to implementation and technical topics
• Work Style: Self-motivated with the ability to manage multiple priorities and deliverables; Strong team collaboration skills with the ability to contribute independently; Detail-oriented with a focus on quality and customer satisfaction

What's in it for me?

• Meaningful work where your technical expertise directly impacts customer success
• Growth opportunities in a specialized technical field with continuous learning
• Supportive team environment that encourages innovation and collaboration
• Exposure to advanced technologies and challenging problem-solving scenarios

Pay Range

The expected pay range for this full-time position is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this U.S. based position applies to candidates located within the United States.