Software Engineering Technical Leader

About the role

This is a hybrid position with 2-3 days in the office—locations available in Richardson, TX, San Jose, CA, or RTP, NC.

Cisco’s Customer Experience (CX) organization is one of the company's fastest-growing and most innovative teams, crafting a first-in-class digital experience for customers and partners. CX Platform supports the diverse needs of the CX organization through a platform-centric approach and is being built with emerging technologies, including predictive AI and generative AI, to drive greater customer success. The team sits at the center of developing modern, cloud-native technologies that help Cisco stay agile and adaptable in a rapidly evolving market. As pioneers in this space, the team helps customers maximize value through a simple, unified Cisco experience that accelerates time to impact. The culture is fast-moving, highly collaborative, data-driven, and grounded in ownership, accountability, quality, and urgency.

Responsibilities

• Build and enhance scalable full-stack applications that solve important customer and business challenges across the CX Platform.
• Design reliable, high-performing systems and integrate AI/ML-driven capabilities to improve real-world product experience.
• Collaborate with product managers, designers, and engineers to deliver secure, high-quality solutions in an agile development environment.
• Contribute to architecture, development, testing, and CI/CD practices to support efficient and reliable software delivery.
• Deliver maintainable solutions that improve customer outcomes and help advance Cisco’s AI-enabled platform strategy.

Requirements

• Bachelor’s degree with 8+ years of related experience, or Master’s degree with 5+ years of related experience, or PhD with 2+ years of related experience.
• Experience with one or more of the following: Golang, Python, Pytest, SQL (preferably PostgreSQL), Angular, JavaScript, or TypeScript.
• Experience with one or more of the following: microservices, Kubernetes, containerization, virtualization, or cloud platforms such as AWS, Azure, or GCP.
• Experience integrating AI features (AI-assisted code generation), event-driven architecture (Apache Kafka), and real-time data pipelines.
• Experience with RESTful API design, API security, or hierarchical and relational data modeling.

Preferred Qualifications

• Experience with DevOps tools and practices such as Jenkins or GitHub Actions.
• Experience with Git, system design, or application performance optimization.
• Experience with testing, debugging, and technical documentation.
• Experience with secrets management tools such as HashiCorp Vault or object storage platforms such as MinIO or Amazon S3.
• Problem-solving, communication, and customer-facing delivery skills.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era—and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Pay

The starting salary range for this position is $214,100.00 to $309,800.00 for new hires in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

For certain locations, the full salary range is listed below:

• New York City Metro Area: $214,100.00 - $356,300.00
• Non-Metro New York State & Washington State: $192,400.00 - $317,200.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided include base pay and sales target incentive compensation combined.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
• 1 paid day off for employee’s birthday.
• Paid year-end holiday shutdown.
• 4 paid days off for personal wellness.
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees.
• Exempt employees participate in Cisco’s flexible vacation time off program, with no defined limit on vacation time (subject to availability and business limitations).
• 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours of unused sick time carried forward from one calendar year to the next.
• Additional paid time away may be requested to deal with critical or emergency issues for family members.
• Optional 10 paid days per full calendar year to volunteer.
• Eligibility to earn annual bonuses, subject to Cisco’s policies (for non-sales roles).
• For sales roles, performance-based incentive pay on top of base salary, split between quota and non-quota components, subject to the applicable Cisco plan.
• Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.