Software Engineering Technical Leader

This is a hybrid position with 2-3 days in the office—locations include Richardson, TX, San Jose, CA, or RTP, NC.

About the role

Cisco’s Customer Experience (CX) organization is one of the company's fastest-growing and most innovative teams, crafting a first-in-class digital experience for customers and partners. CX Platform supports the diverse needs of the CX organization through a platform-centric approach and is being built with emerging technologies, including predictive AI and generative AI, to drive greater customer success. The team sits at the center of developing modern, cloud-native technologies that help Cisco stay agile and adaptable in a rapidly evolving market. As pioneers in this space, the team helps customers maximize value through a simple, unified Cisco experience that accelerates time to impact.

The culture is fast-moving, highly collaborative, data-driven, and grounded in ownership, accountability, quality, and urgency.

Responsibilities

• Build and enhance scalable full-stack applications that solve important customer and business challenges across the CX Platform.
• Design reliable, high-performing systems and integrate AI/ML-driven capabilities to improve real-world product experience.
• Collaborate with product managers, designers, and engineers to deliver secure, high-quality solutions in an agile development environment.
• Contribute to architecture, development, testing, and CI/CD practices to support efficient and reliable software delivery.
• Deliver maintainable solutions that improve customer outcomes and help advance Cisco’s AI-enabled platform strategy.

Requirements

• Bachelor’s degree with 8+ years of related experience, or Master’s degree with 5+ years of related experience, or PhD with 2+ years of related experience.
• Experience with one or more of the following: Golang, Python, Pytest, SQL (preferably PostgreSQL), Angular, JavaScript, or TypeScript.
• Experience with one or more of the following: microservices, Kubernetes, containerization, virtualization, or cloud platforms such as AWS, Azure, or GCP.
• Experience integrating AI features (AI-assisted code generation), event-driven architecture (Apache Kafka), and real-time data pipelines.
• Experience with RESTful API design, API security, or hierarchical and relational data modeling.

Preferred Qualifications

• Experience with DevOps tools and practices such as Jenkins or GitHub Actions.
• Experience with Git, system design, or application performance optimization.
• Experience with testing, debugging, and technical documentation.
• Experience with secrets management tools such as HashiCorp Vault or object storage platforms such as MinIO or Amazon S3.
• Problem-solving, communication, and customer-facing delivery skills.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era—and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

Pay

The starting salary range for this position is $214,100.00 to $309,800.00 for new hires in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Full salary ranges for specific locations:

• New York City Metro Area: $214,100.00 - $356,300.00
• Non-Metro New York State & Washington State: $192,400.00 - $317,200.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided include base pay and sales target incentive compensation combined.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave, short and long-term disability coverage, and basic life insurance.
• Restricted stock units (RSUs) that vest following continued employment.
• Paid time off:
  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
  • 1 paid day off for employee’s birthday.
  • Paid year-end holiday shutdown.
  • 4 paid days off for personal wellness.
  • Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at 4.92 hours per pay period.
  • Exempt employees participate in Cisco’s flexible vacation time off program with no defined limit (subject to availability and business limitations).
  • 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours of unused sick time carried forward.
  • Additional paid time away may be requested for critical or emergency family issues.
  • Optional 10 paid days per full calendar year to volunteer.
• Annual bonuses for non-sales roles, subject to Cisco’s policies.
• For sales roles, performance-based incentive pay split between quota and non-quota components:
  • Quota-based incentive pay:
    • 0.75% of incentive target for each 1% of revenue attainment up to 50% of quota.
    • 1.5% of incentive target for each 1% of attainment between 50% and 75%.
    • 1% of incentive target for each 1% of attainment between 75% and 100%.
    • Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
  • Non-quota-based sales performance elements: 0% up to 125% of target.