Software Engineer Intern, Monitoring

About the role

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for a Software Engineer Intern, Monitoring to join our team.

Responsibilities

• Design, implement, and maintain monitoring solutions to track the health, performance, and availability of software products
• Perform continuous monitoring of the production state of all assigned customers
• Proactively identify and address performance bottlenecks, downtime, or anomalies using monitoring tools and dashboards
• Respond to alerts and incidents, troubleshoot issues, and ensure timely resolution to minimize user impact
• Recognize aging transactions and work to resolve issues to keep the transactions moving
• Ensure SDS is meeting turn-around-time and that assigned accounts are current with production every day prior to the start of the US workday
• Collaborate with support and implementation teams to implement solutions that prevent future incidents
• Maintain detailed incident logs and provide post-mortem analysis for continuous improvement
• Continuously analyze system metrics and logs to optimize software performance
• Collaborate with development teams to improve application efficiency and resource utilization
• Develop and deploy automated processes for monitoring and maintenance tasks
• Ensure monitoring solutions provide comprehensive coverage across infrastructure, applications, and services
• Understand and follow Smart Data Solutions' workflow and associated technical systems
• Develop custom scripts and automation solutions to extend monitoring capabilities
• Maintain and improve alerting mechanisms to ensure actionable and relevant notifications
• Work closely with product and engineering teams to understand software architecture and performance goals
• Communicate system health, incidents, and resolutions effectively to stakeholders and team members
• Create and maintain documentation for monitoring configurations, processes, and incident resolutions
• Generate regular performance reports and analytics to inform stakeholders of system health trends
• Contribute to the development of standard operating procedures for monitoring and incident response
• Perform other duties as assigned

Requirements

• Junior or Senior pursuing a 4-year degree in computer science or equivalent degree
• Proficiency with Java and SQL
• Proficiency with Windows operating systems
• Knowledge of relational databases
• Solid problem-solving skills, with attention to detail and a proactive attitude
• Oral Communication
• Written Communication
• Math Aptitude
• Professionalism
• Time Management
• 0-5 years similar experience

Benefits

• Health insurance
• Short-term and long-term disability
• 401(k) with a company match
• Competitive paid time off package including vacation, holiday, give-back day, and a floating day

Location: Dallas, TX office