Software Engineer 4 - ServiceNow Core Engineering

About the role

An experienced Software Engineer 4 is sought to support the development, administration, and ongoing maintenance of an enterprise ServiceNow platform. This role is responsible for technical debt remediation, ServiceNow engineering and development, platform administration, and Level 3 production support. The ideal candidate will possess ServiceNow development expertise and an understanding of platform architecture and security.

Responsibilities

• Design, develop, and maintain ServiceNow solutions using JavaScript and platform development best practices.
• Support technical debt remediation efforts to improve platform maintainability, performance, and scalability.
• Participate in code reviews to ensure adherence to development standards and security requirements.
• Manage ServiceNow users, groups, roles, permissions, and basic platform configurations.
• Provide Level 3 production support for platform issues and incidents.
• Troubleshoot and resolve platform defects, configuration issues, and integration failures.
• Configure and maintain tables, forms, lists, fields, dictionary entries, and user permissions.
• Work within Agile delivery teams and manage development activities through Jira.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• 5+ years of ServiceNow platform development and administration experience.
• Proficiency in ServiceNow JavaScript development and scripting.
• Hands-on experience with ServiceNow platform configuration and administration.
• Experience integrating ServiceNow with external applications using REST APIs.
• Experience managing users, groups, roles, and access controls within ServiceNow.
• Experience performing ServiceNow code reviews and enforcing development best practices.
• Experience working in Agile environments and managing work through Jira.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).

Preferred Qualifications

• Experience managing ServiceNow cloning activities and instance upgrades.
• Experience with MID Server installation, configuration, and maintenance.
• Experience developing and maintaining ServiceNow reporting and dashboards.
• Experience building and supporting Service Catalog items and request forms.
• Familiarity with platform performance optimization and governance practices.
• Experience supporting large-scale enterprise ServiceNow environments.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Pay

Compensation is commensurate with experience.

Schedule

The role is currently Onsite.

Contact

To apply for this job, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.