Software Development Snr Director

About the role

The Senior Director of Strategic Customer Engineering Operations will lead operational excellence across OCI's most strategic customer portfolio. This role sits at the intersection of engineering, operations, executive stakeholder management, customer success, and cloud infrastructure.

Responsibilities

• Own operational execution across OCI Strategic Customer Engineering organizations.
• Establish and drive operational review mechanisms, KPIs, OKRs, and business operating rhythms.
• Develop scalable processes that improve execution consistency across multiple engineering teams.
• Lead operational maturity initiatives focused on reliability, efficiency, predictability, and customer outcomes.
• Define and oversee executive-level incident management processes.
• Drive post-incident review standards and corrective action governance.
• Partner with OCI service teams to improve service reliability and customer experience.
• Establish mechanisms to identify and mitigate systemic operational risks.
• Drive operational tooling strategy and engineering effectiveness initiatives.
• Develop executive reporting frameworks and operational dashboards.
• Standardize operational workflows across strategic customer engineering organizations.
• Improve operational visibility, forecasting accuracy, and execution transparency.
• Partner closely with customer-facing engineering leaders supporting OCI's largest accounts.
• Ensure operational readiness for major customer launches, migrations, expansions, and AI deployments.
• Establish executive review processes for customer health, risks, escalations, and delivery commitments.
• Support executive engagements involving OCI's most strategic customers.
• Partner with Capacity Planning, Infrastructure Operations, Product, and Service Ownership organizations.
• Drive planning mechanisms that improve forecasting and resource allocation.
• Support long-range planning activities for customer growth and infrastructure demand.
• Build and lead a high-performing organization of directors, managers, TPMs, SRE leaders, operations leaders, and engineering specialists.
• Develop leadership talent and succession plans.
• Foster a culture of accountability, operational rigor, continuous improvement, and customer obsession.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
• 15+ years of experience in cloud infrastructure, DevOps, SRE, production operations, infrastructure engineering, or related domains.
• 7+ years of people leadership experience.
• Experience leading managers and senior leaders within large engineering organizations.
• Experience supporting mission-critical production systems at enterprise or hyperscale scale.