Software Development Manager, Incident Command Systems

About the role

We’re hiring a Software Development Manager (SDM) to help shape and drive Incident management tooling development efforts as part of the incident response program for the worldwide Amazon retail websites. Amazon is re-imagining incident management & response for Amazon’s retail operations. This role has the scope to affect Amazon’s entire ecosystem of tens of thousands of services and make a difference to both our customers and developers.

Responsibilities

• Manage a team of talented software engineers focused on building incident management applications focused on workflow optimization and decision-support
• Set the technical vision and roadmap for the Incident Management Tools team, aligning it with the broader business strategy
• Foster a culture of innovation, collaboration, and continuous improvement within your team
• Mentor and develop your engineers, helping them grow their technical and leadership skills
• Work closely with product managers, data scientists, and other stakeholders to understand customer needs and translate them into effective engineering solutions
• Optimize team processes, workflows, and tools to maximize productivity and efficiency with an AI-native mentality
• Represent the Incident Management Tools team and its work to senior leadership and cross-functional partners

Requirements

• Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
• 7+ years of Software Engineer, Software Developer, or related occupational experience
• Experience taking a leading role in building complex software or computing infrastructure that has been successfully delivered to customers
• Bachelor's degree in Computer Science or other technical degree or related experience
• Strong technical skills, including proficiency in web programming technologies such as Typescript, Java, Vue.js etc.
• Excellent problem-solving, critical thinking, and decision-making abilities
• Fluency with software architecture, design patterns, and agile development methodologies

Qualifications

• Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response
• Experience with AWS, Azure, or Google Cloud technology
• Experience working in the field of workflow tooling and web development