Software Development Engineer

Responsibilities

• Develop and optimize backend services for real-time agent status management, ensuring accurate and efficient updates across the Contact Center platform.
• Implement internationalization (i18n) solutions to support multilingual functionality, integrating translation frameworks and managing locale-based data processing.
• Design and maintain real-time reporting and Wallboard systems, enabling live monitoring of agent activities, queue analysis, and Contact Center performance metrics.
• Optimize system performance by reducing latency, improving data consistency, and enhancing the scalability of backend services handling high-throughput events.
• Collaborate with frontend, DevOps, and product teams to deliver secure, scalable, and high-performing solutions aligned with business requirements.

Requirements

• Requires a Bachelor’s degree in Computer Science, Information Technology, Electronics Engineering, a related field, or a foreign degree equivalent.
• Must have 3 years of experience in job offered or related occupation.
• Must have experience in the following:
• 3 years of experience in backend development including designing and implementing scalable cloud-based applications using Java, Spring Boot, and Spring MVC
• 3 years of experience in ensuring seamless integration of translations, locale-based formatting (dates, numbers, currencies), and region-specific data processing
• 3 years of experience in implementing scalable frameworks to support continuous translation updates and localization testing
• 3 years of experience implementing validation, reconciliation, and monitoring mechanisms to ensure high data accuracy and consistency across reporting systems
• 3 years of experience designing automated data quality checks (e.g., schema validation, anomaly detection, cross-source reconciliation) to proactively identify and resolve discrepancies
• 3 years of experience establishing governance practices and audit trails to maintain reliability and compliance for business-critical metrics
• 3 years of experience implementing and managing relational and NoSQL databases including Redis and Amazon DynamoDB ensuring data consistency and high availability
• 3 years of experience applying secure coding practices and compliance measures to protect sensitive data in cloud-based Contact Center environments.

Qualifications

Telecommuting work arrangement permitted: position may work in various unanticipated locations throughout the U.S.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

Pay

Minimum Salary Range or On Target Earnings: $195,660.00 Maximum $228,700.00

Schedule

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations.