Software Asset Management Analyst (Systems Engineer I)-61006508

About the role

Careers at DPH: Work that makes a difference! Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity.

Responsibilities

• Assign, monitor, and report on licenses to identify underutilized or overused licenses requiring adjustment.
• Ensure systems security compliance and integration with current applications.
• Troubleshoot license and access issues.
• Oversee procurement and renewal of assigned enterprise endpoint software installed on user devices or assigned to users.
• Ensure proper allocation of licenses to users and maintain accurate records of license usage.
• Track the number of licenses available and ensure compliance with licensing agreements.
• Manage endpoint software license systems such as Adobe Console, AP Style Guide, and GoToMyPC, ensuring they are secure, compliant, and functioning optimally.
• Manage user access and license usage for software assigned.
• Work with End-User Services (EUS) Service Desk to assign and revoke user software licenses as appropriate.
• Ensure only authorized employees have access based on their roles and job functions.
• Monitor software license usage to ensure efficiency and compliance, generating reports on usage trends, license consumption, and identifying underutilized or overused licenses that may require adjustments.
• Assist with collaborating with IT support teams to address technical issues, including users unable to access software, troubleshooting license conflicts, and coordinating with vendors for software-specific technical support.
• Prepare and maintain system documentation for applications supported, including configurations, processes, and procedures.
• Provide appropriate administrative documentation/project communication.
• Perform other duties as assigned related to the position.

Requirements

• Bachelor's degree in computer science or related field and experience in computer system development and modification in on-premises, cloud-based, or hybrid environments; relevant experience may substitute for the degree on a year-for-year basis.
• Institutions of higher learning must be recognized by the Council for Higher Education Accreditation.
• Experienced knowledge of computer or network hardware, software, operating systems, programming languages,