Softlines Associate - FT/ Bilingual Preferred (El Paso, TX)

Responsibilities

• Takes ownership for enhancing the Member experience in the store and at every touchpoint.
• Provides the highest degree of Member service by making the Member the first priority.
• Demonstrates the right behaviors in the selling process and takes ownership for identifying needs and recommending appropriate solutions.
• Versed in the benefits of Shop Your Way, credit and leasing, warranty and protection plans.
• Greets any Members in a professional and engaging manner demonstrating a Member First experience and supporting local execution of SYW related initiatives.
• Completes Member transactions accurately and efficiently using POS and online systems, including sales, returns and exchanges in accordance with authorized processes.
• Aids Members to find the products they are looking for by walking them to the areas of the store and assisting with merchandise selection.
• Completes Member transactions accurately and efficiently at the point-of-sale.
• Utilizes Web to Store and Store to Home and other integrated retail processes as methods to enhance the Member's shopping experience.
• Sets non-promotional, promotional, and seasonal signing, including store-wide and event signing if assigned to perform this activity.
• Performs promotional ad setup and take down without error or omissions.
• Sets and maintains sales floor to national merchandising and presentation standards.
• Aids store leadership, where appropriate, in resolving or facilitating the resolution of Member issues.
• Completes merchandise support tasks (i.e., fitting room maintenance, straightening merchandise) during non-peak hours.
• Stays current and understands the implications of upcoming events, product updates, selling process requirements, and Company/business initiatives.
• Adheres to merchandise protection standards.
• Performs other duties as assigned.

Requirements

• Basic reading, arithmetic, and writing and oral communication skills.
• Working while standing for long periods of time.
• Lifting and holding bulky and large-sized merchandise, up to 50 lbs.
• Reaching, stretching, grabbing, pushing, lifting, holding, twisting, bending, turning, walking, shifting, and engaging in other physical movements required by the job.
• Associates under the age of 18 -- prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions.
• Basic Internet navigation skills.

Qualifications

• High school diploma or equivalent.
• Less than one year of related experience.
• 16 years of age or older.