Dispensary Associate (FT)

About the role

The Dispensary Associate is responsible for interacting with, educating, and advising customers face-to-face and by phone, record-keeping, assisting with inventory and cash management and interacting with local service providers. The Dispensary Associate will be cross-trained in all order fulfillment activities which include preparing orders, entering product information, calling customers with product requests, checking ID’s and admitting customers.

Responsibilities

• Provide excellent customer service to all customers and communicate in a positive and friendly manner in person and on the phone.
• Accurately process all point-of-sale transactions and verify order accuracy.
• Resolve customer inquiries with professionalism while diffusing stressful situations.
• Partner with a member of management for assistance as needed to ensure high standard of customer service.
• Perform end-of-day closing procedures in POS system & investigate any variances at the end of shift.
• Report any variances to closing manager to ensure effective communication & resolution.
• Comply with standard operating procedures and State regulations as well as adhering to patient confidentiality and Company policies and procedures.
• Maintain a clean & organized working environment and assist team in sanitizing work area and tools (phone, keyboard etc.).
• Other duties as assigned.

Qualifications

• Proficient verbal and written communication skills, including ability to effectively communicate with customers and colleagues.
• Dependable team player with great work ethic and ability to work 2-3 Saturdays per month.
• Experience in a fast paced customer service role preferred.
• Medical Marijuana knowledge a plus.
• Computers and Technology: Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
• Ability to learn, navigate and accurately utilize the company’s Point of Sale & Patient data management software systems.

Skills To Be Successful

• Provide excellent customer service to all customers and communicate in a positive and friendly manner in person and on the phone.
• Accurately process all point-of-sale transactions and verify order accuracy.
• Resolve customer inquiries with professionalism while diffusing stressful situations.
• Partner with a member of management for assistance as needed to ensure high standard of customer service.
• Perform end-of-day closing procedures in POS system & investigate any variances at the end of shift.
• Report any variances to closing manager to ensure effective communication & resolution.
• Comply with standard operating procedures and State regulations as well as adhering to patient confidentiality and Company policies and procedures.
• Maintain a clean & organized working environment and assist team in sanitizing work area and tools (phone, keyboard etc.).

Benefits & Perks

• Full suite of medical, dental, and vision insurance.
• Paid parental leave.
• 401 (k).
• Paid Time Off.
• Short Term and Long-Term Disability.
• Employee Assistance Program.
• Employee life insurance and supplemental life.
• FSA and HSA available* based on eligibility.

Schedule

Available to work daily schedule, with flexibility for mandatory overtime as required to meet business needs.

Work Environment And Physical Demands

The work environment involves frequent standing, sitting, and walking. Daily administrative tasks require frequent use of eye, hand, and finger coordination for accurate typing, paperwork, and other tasks. The noise level in the work environment is moderate. The employee must occasionally lift and/or move up to 20 pounds.

E-Verify Participation Notice

This Employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. What is E-Verify? E-Verify is an internet-based system that compares information from and employee’s Form I-9, Employment Eligibility Verification, to data from the U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

Code Of Conduct

All employees are expected to represent the values and maintain the standards contained in the Code of Conduct. Acreage CCF New Jersey-The Botanist is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status.