Dispensary Associate

Position Summary

The Dispensary Associate is responsible for guiding a customer on their journey into cannabis by educating them on the benefits and potential side effects. In this role, you will need to be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service. The primary function of a Dispensary Associate is to facilitate a customer's purchase per State regulations, while providing an exceptional customer experience.

KEY DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Absorb and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.

SKILLS AND QUALIFICATIONS

• A high-school diploma or equivalent and experience in the field or in a similar field.
• A minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
• Prior experience, preferably in retail and/or customer service area is a plus.
• Prior cash handling experience.
• Excellent people skills and effective communication abilities.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.

PHYSICAL REQUIREMENTS

• Constantly required to move/traverse throughout entire facility, including confined spaces.
• Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery).
• Lift/carry/position objects up to 50 lbs.
• Ascend/descend stool/ladder/steps.
• Position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl).
• Frequently required to remain in a seated position.

WORK SCHEDULE

Flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays. This position will work up to 25 hours per week and will be available "after hours" based on business needs.