Dispensary Associate

This position will begin in our current East Liberty location and transition to our new location in Bellevue after the location opens (1-3 months). Candidates must be excited and able to work in the new Bellevue location as part of this role. Earn up to $1.00 in merit-based raises during your first year with performance evaluations at 6 and 12 months.

About Maitri

Since our founding, we have expanded our cultivation, processing, and dispensary operations to serve patients throughout Pennsylvania, including locations in Pittsburgh, Uniontown, Williamsport, Shamokin Dam, State College, Hanover, Mechanicsburg, Annville, and New Stanton. Rooted in Western Pennsylvania, Maitri remains dedicated to supporting local communities by providing compassionate care, reliable access to medical cannabis, and responsible patient education. We believe in listening to patients, engaging with our communities, and continuously evolving to meet the needs of Pennsylvania's medical marijuana program. Through regional outreach, patient-focused service, and a commitment to excellence, we strive to make a positive impact every day.

About the role

The Dispensary Associate is responsible for providing exceptional patient customer service, educating customers on medical marijuana products, and ensuring accurate and compliant sales transactions. This role supports daily dispensary operations while maintaining a clean, secure environment. Reporting to the Assistant General Manager and General Manager, the associate plays a key role in delivering a professional, efficient, and regulation-compliant dispensary experience.

Responsibilities

The Dispensary Associate is cross-trained across all core operational functions:

• Patient Intake: Greet and register patients, caregivers, and visitors, ensuring that only authorized individuals are permitted entry into the facility. Utilize the state-mandated tracking system to log patient visits, verify purchase limits, and prevent diversion. Maintain an organized, professional, and clutter-free check-in area and lobby. Communicate patient movement and status to team members through internal communication systems.
• Patient Advisor: Process patient transactions accurately while adhering to all cash-handling procedures and documentation requirements. Review orders with patients to ensure accuracy and regulatory compliance using the state-mandated point-of-sale system.
• Fulfillment: Accurately fulfill orders placed through the online ordering platform and ensure all products are properly scanned into the state tracking system. Respond to patient phone inquiries regarding product availability, order status, and order modifications. Maintain an organized, compliant, and secure fulfillment area.
• Patient Service: Answer incoming calls and assist patients with order placement, general inquiries, and education. Maintain comprehensive knowledge of medical marijuana products to provide guidance on methods of use and product effectiveness.
• Sales Floor: Support patient wayfinding by directing individuals to the Pharmacist, order pick-up areas, payment stations, and other designated areas. Provide education on available products and accessories as appropriate.
• Surveillance: Monitor surveillance systems and the facility for unlawful, suspicious, or unsafe activity. Conduct regular inspections of the premises to promote a safe and secure environment.
• Housekeeping: Support the cleanliness and organization of the facility in accordance with company policies and regulatory standards.
• Other Duties: Perform additional duties as assigned to support efficient, compliant, and patient-focused operations.

Requirements

• Flexible schedule availability including nights, weekends, and holidays.
• Excellent verbal and written communication skills.
• Ability to thrive in a collaborative, team-oriented environment.
• Must be at least 18 years of age.
• High School Diploma or GED required.
• Ability to pass state and federal criminal background checks.
• Basic math skills and comfort handling cash and transactions.
• Proficiency with technology and ability to learn new systems quickly.

Physical and Environmental Requirements

• Ability to lift, push, and pull 35 pounds.
• Ability to sit, squat, bend, and kneel repetitively throughout a workday.
• Ability to stand for extended periods of time.
• Extended computer usage.
• Work environments that include exposure to fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.
• Comfortable working in an environment with constant video surveillance.

Benefits

• Health/Vision/Dental insurance coverage with HSA contribution plans.
• Employee Assistance Program (EAP).
• 401K with 1% match.
• Company-sponsored short- and long-term disability insurance.
• Employee discounts.
• Paid time off (PTO).
• Paid holidays.
• Paid sick time.