soft goods contents Project Manager

Job Summary

At SERVPRO®, we seek self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.

About the Role

Manage the customer and client experience and overall customer satisfaction tracked with online reviews
Provide priority response to potential customers
Manage the entire soft goods restoration division
Manage production expenses including equipment, vehicles, and other material assets
Manage our Esporta soft goods cleaning machine
Negotiate customer and/or client approval of project scope and estimate
Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
Review job site documentation to support the services provided and ensure proper client requirements and billing process
Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
Maintain written communication with customers, teammates, vendors, and insurance representatives
Participate in recruiting, hiring, and training restoration teammates

Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Manage the entire soft goods restoration division
• Manage production expenses including equipment, vehicles, and other material assets
• Manage our Esporta soft goods cleaning machine
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Participate in recruiting, hiring, and training restoration teammates

Requirements

• Valid driver’s license
• High school diploma/GED; Associate degree or Bachelor’s degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 years of industry experience
• Previous experience in soft goods a plus example being dry cleaner or laundry mat manager, or soft goods delivery and pick up companies.
• Ability to lift a minimum of 50 pounds regularly
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Qualifications

• Ability to successfully complete a background check subject to applicable law

Skills

• Strong organizational and problem-solving skills
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite
• Experience with computer hardware and proprietary software

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance
• Opportunity for advancement
• Paid time off
• Training & development

Pay

First-class compensation
Superior benefits

Schedule

Flexible schedule to accommodate the needs of the business and the team