Project Manager, Enterprise Merchandise

About the role

The Project Manager - Enterprise Merchandise supports Account Executives during the sales process by managing order-to-delivery for their clients. The primary goals are to leverage deep understanding of Quince to support Account Executives and deliver an excellent customer experience.

Responsibilities

• During the Sales process, help gather Deal information, understand inventory levels, and interact directly with vendors to plan orders.
• Take over all communications with the client from logo approval to billing, including finalizing customization details, sharing progress photos and updates, and communicating delivery dates.
• Track project updates in our B2B operations tracker and share updates with clients.
• Communicate with an Account Executive as needed.
• Additional Client Support:
• Aid clients with sample returns.
• Assist with shipping and tracking of samples and complete orders.
• Troubleshoot any missing or lost items.
• Answer product and inventory questions as needed.
• Field requests to expedite samples when possible.

Qualifications

• Must have knowledge of Google Sheets. Preferred experience with a CRM (we use HubSpot).
• Self-starter who is comfortable working in a fast-paced environment with few policies and procedures.
• Extremely detail-oriented and operates with a sense of urgency.
• Customer service oriented and customer obsessed.
• Takes initiative to reply to customers with urgency.

Pay

Pay Range: $65,000 - $75,000 USD