Product Manager, Enterprise

About the role

The Enterprise Product Manager at Reforged Labs will own the full lifecycle of client engagements, from initial scoping through pilot delivery and ongoing iteration. This role operates within a pod-based delivery model, where each pod is aligned to a major enterprise account. The Enterprise Product Manager will lead their pod, coordinate cross-functionally with engineering, and hold end-to-end accountability for outcomes.

Core Responsibilities

• Serve as the primary relationship owner for assigned enterprise accounts
• Lead pod operations: define scope, manage delivery timelines, and coordinate with engineering
• Gather and synthesize customer requirements into prioritized product specifications
• Run stakeholder reviews, present progress to senior client contacts, and manage escalations
• Identify product gaps and expansion opportunities within accounts
• Feed customer insights back into the core product roadmap
• At senior and lead levels: mentor junior PMs and contribute to the development of pod operating practices

Skills and Experience

• 3+ years in a product or customer-facing role managing enterprise accounts or complex delivery programs
• Demonstrated ability to manage senior stakeholder relationships independently
• Strong written and verbal communication in English
• Experience scoping and delivering software products end-to-end
• Comfort with fast-moving environments and frequently shifting requirements

Nice to Have

• Background in gaming, media, or creative industries
• Familiarity with AI products, LLM workflows, or agentic systems
• Startup or early-stage company experience
• Technical fluency sufficient for substantive engagement with engineering teams