Project Manager, Enterprise Merchandise

Project Manager- Enterprise Merchandise

Responsibilities:

• Support Account Executives during the sales process by managing order-to-delivery for their clients.
• Leverage deep understanding of Quince to support Account Executives and deliver an excellent customer experience.
• Help gather Deal information, understand inventory levels, and interact directly with vendors to plan orders.
• Take over all communications with the client from logo approval to billing once a project is sold.
• Finalize customization details, share progress photos and updates, and communicate delivery dates.
• Serve as the liaison between Hong-Kong based project manager and US-based client for approvals.
• Track project updates in our B2B operations tracker and share updates with clients.
• Communicate with an Account Executive as needed.
• Assist clients with sample returns.
• Aid in shipping and tracking of samples and complete orders.
• Troubleshoot any missing or lost items.
• Answer product and inventory questions as needed.
• Field requests to expedite samples when possible.

Qualifications:

• Must have knowledge of Google Sheets.
• PREFERRED: Experience with a CRM (we use HubSpot).
• Self-starter who is comfortable working in a fast-paced environment with few policies and procedures.
• Extremely detail-oriented and operates with a sense of urgency.
• Customer service oriented and customer obsessed.
• Takes initiative to reply to customers with urgency.

Pay Range: $65,000 USD - $80,000 USD

Benefits: Commensurate with experience