Social Worker Supervisor II

About the role

The Social Worker Supervisor II plans, organizes, and directs the work of social service staff providing the most advanced social services. They supervise a unit of caseworkers in specific programs identified as having a high proportion of complex and sensitive casework needs.

Responsibilities

• Plans, assigns, directs, mentors, coaches and reviews the work of employees providing the most advanced or complex casework such as adoptions and protective services;
• Consults with and guides social workers in providing counseling, support, and guidance to clients with complex or specialized needs;
• Reviews and approves forms, applications, court reports, placements, reports of abuse, and other documents to verify information or determine proper course of action; reassesses and modifies case plans;
• Selects, trains, evaluates, and disciplines subordinate staff;
• Documents and addresses clients' concerns and complaints;
• Assists in the development of community resources for all programs;
• Assists and participates in the development of in-service training and staff development programs;
• Evaluates the effectiveness of policies and procedures;
• Represents the social services department at conferences and addresses community groups;
• Discusses or interprets regulations, rules, policies, and programs to clients, applicants, staff and the general public;
• Facilitates communication between staff and management; communicates department expectations and activities, policy changes, and regulatory changes; evaluates and recommends service delivery improvements;
• Provides social services for sensitive or confidential cases, in the absence of assigned social workers or to meet workload demands;
• Participates or intercedes in interviews to defuse hostile or angry clients; obtains information on personal issues in difficult or emotional situations; explains decisions or recommendations to clients and family members;
• Maintains effective working relationships and trust with staff, clients, family members, community organizations and the public; collaborates with service providers; facilitates a work environment favoring teamwork, collaboration and mutual respect;
• Provides peer support for coworkers facing case related stress;
• Maintains written chronological narrative reflecting personal or other contacts with the client and reasons for the social worker's actions; prepares and maintains case records and databases; communicates decisions, timelines, recommendations and case plans to clients, families and service providers;
• Directs research studies and prepare reports;
• Enters and retrieves information from an automated computer system; researches information using the Internet and computer resources;
• Develops and prepares court reports, case plans, case narratives and safety plans in automated computer systems;
• Authorizes the provision of social and employment services through the department, provides services, and makes referrals to other agency staff and community agencies;
• Receives, approves and prepares correspondence and reports;
• Ensures all services are delivered in a respectful, culturally sensitive and appropriate manner;
• Maintains confidential information in accordance with legal standards and/or County regulations;
• Performs related duties as assigned.

Requirements

Requires a Master's degree.

Qualifications

Two (2) years of full-time experience performing duties of the Social Worker III in an Interagency Merit System (IMS) county; AND A master's degree in Social Work from an accredited college or university or a master's degree from an accredited two (2) year counseling program.

OR One (1) year of full-time experience performing duties of the Social Worker IV classification in an Interagency Merit System (IMS) county; AND A master's degree in Social Work from an accredited college or university or a master's degree from an accredited two (2) year counseling program.

OR Four (4) years of full-time experience performing social work case management duties; AND A master's degree in Social Work from an accredited college or university or a Master's degree from an accredited two (2) year counseling program.

Qualifying master's degrees include: Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling, Gerontology and Counseling Psychology. Completion of all of the requirements for a Marriage and Family Therapy (MFT) license program may be substituted upon submission of verifying proof.

Qualifying social work case management includes direct case work management, such as: assessment, evaluation; conducting investigations of abuse and neglect; preparing court reports; responsibility for a long term caseload, monitoring compliance through home calls and other personal contact; collaboration with other agencies and linking clients to resources and programs; development of a case plan, modification of case plans as needed/required; and authority to impose sanctions or implement actions that impact services.

Skills

Knowledge of principles and practices of supervision, training, mentoring, motivating, casework consultation, and peer counseling.

Principles and practices of organization, workload management and time management.

Principles and practices of note taking, report writing, and English composition, grammar, punctuation, and spelling.

Functions of public social services agencies and the principles of public social service administration.

Social research methods.

Laws, rules, and regulations governing the operation of public social services agencies and the role and responsibilities of a social worker.

Medical, legal, economic, and social management needs of individuals and families with special medical needs such as HIV disease, drug dependency, the medically fragile child, Alzheimer's, and the terminally ill.

Strategies and protocols surrounding crisis intervention techniques such as voice modulation and assessing the potential for suicide.

Psycho pathology, the different types of mental illness diagnoses, how mental illness affects human behavior and mental health services and treatments utilized by clients.

Signs, stages and dynamics of abuse, and the effects of abuse on child/adult development and behavior.

Signs and symptoms of alcohol and drug use/abuse in adults and children and the effects on families.

Principles and methodologies of research, analysis, problem solving, and decision making.

Techniques of supervision, training, and casework consultation.

Computers, software and Internet research.

Principles of community organization.

Resources available in the community for referral or utilization in employment or social service programs.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.