Social Worker - Level IV

About the Role

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It holds designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby‑Friendly Hospital, and a U.S. News & World Report high‑performing hospital. The staff reflects the diversity of the patients they serve, and interpreter services are available around the clock in over 130 languages. At NYC Health + Hospitals, the mission is to deliver high‑quality health services without exception, guided by the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence).

Responsibilities

Purpose of Position: This class of positions encompasses professional, supervisory, or administrative work of varying difficulty and responsibility in the operation of a social work department providing psychosocial and other social work services to patients across various settings. The role ensures patient‑centered quality care and services in support of better outcomes and improved patient experience, in accordance with applicable rules, regulations, and social work standards of care.

• Screen charts for historical and clinical information; conduct psychosocial evaluations through interviews with patients or surrogates; formulate appropriate social work treatment plans.
• Provide individual and group counseling and concrete social services in health‑care offices or community settings throughout NYC.
• Consult with professionals in other disciplines to develop multidisciplinary treatment plans, evaluate patient progress, create discharge and after‑care plans, and recommend alternative actions.
• Offer outreach services, make referrals to governmental, public, or community agencies, prepare patients to accept services, and provide direct social work services on high‑risk cases, including escorting patients for community activities and referrals as needed.
• Act as a mandated reporter by documenting and reporting suspected child abuse or neglect to the New York State Central Registry; appear and testify at administrative and court hearings when required.
• Assist in planning institutional or hospital discharge and other post‑institutional care; evaluate alternate care arrangements for patients.
• Participate in staff conferences, social work meetings, special studies, committees, research projects, and internal/external quality‑assurance/performance‑improvement activities, programs, and trainings.
• Prepare reports and related paperwork; maintain appropriate records.
• Ensure ongoing compliance with NYC Health + Hospitals policies, national standards, external regulatory requirements, guidelines, accreditation authorities, and safety and quality management standards.
• May assist in the provision of clinical services under supervision of a New York State LCSW, licensed psychologist, or psychiatrist.
• Mentor and assist less‑experienced social work staff; supervise graduate and undergraduate social work students, volunteers, and auxiliary personnel as needed.
• Provide direct clinical supervision and guidance to social work staff, screen and assign cases, schedule staff, review staff work, evaluate performance, and maintain time and leave records.
• As a Licensed Clinical Social Worker (LCSW), supervise NYC H+H Licensed Master Social Workers (LMSWs) toward advanced licensure, maintain supervision logs, and ensure timely completion of required attestation forms.
• Conduct or lead special studies and projects, collect and evaluate data related to vulnerable patient populations, and present related reports.
• Establish and maintain professional social work standards of performance concerning interview techniques, clinical assessments, treatment plans, and case documentation.
• Interpret clinical information, prepare comprehensive case reports, and support recommended courses of action.
• Develop training curricula and present on social work concepts to other professional disciplines.
• Train and instruct staff in agency policies, procedures, and appropriate social work techniques, methods, and practices.
• Ensure compliance with accepted social work practices, government rules, and reporting requirements.
• Participate in conferences, committees, and meetings with supervisory/managerial staff, clinical professionals, government representatives, and community organizations.
• Analyze population health issues, serve as liaison to community agencies, and facilitate communication between agencies and the health‑care setting.
• In the temporary absence of the supervisor, perform supervisory duties.
• Coordinate staff work with other government and non‑governmental agencies, providing information, direction, and fostering effective relationships to enhance patient experience.
• Plan, develop, implement, and coordinate programs and activities to meet identified needs and objectives.
• Provide consultation and technical assistance to subordinate staff by researching, analyzing information, and recommending corrective actions.
• Assess staff training needs, develop and revise lesson plans, and conduct training sessions, workshops, or conferences as needed.
• Interpret and communicate procedures, regulations, and program directives.
• Respond to mail, telephone, and in‑person inquiries; obtain information to assist patients, agencies, courts, and others; attend interdisciplinary meetings and conferences.
• May participate in drafting policy and procedural manuals, memos, or instructional guides for Central Office approval.

Qualifications

• Valid license as a Licensed Clinical Social Worker (LCSW) issued by the New York State Education Department (NYSED).
• At least one (1) year of supervisory experience utilizing casework, group work, and/or community organization methodologies.

Preferred Experience

• Experience working with patients who have substance use disorders (SUD).