Social Worker, Behavioral Health Call Center

Overview

Samaritan Daytop Village, a nationally recognized comprehensive Health and Human Services Agency serving over 33,000 New Yorkers annually, seeks a compassionate and experienced Licensed Social Worker to join its dynamic Behavioral Health Call Center team.

Responsibilities

• Answer inbound calls and provide empathetic support to individuals experiencing behavioral health challenges.
• Conduct initial screenings and risk assessments to determine callers’ needs, including suicidal ideation, substance use, or other crises.
• De-escalate crisis situations and provide safety planning when necessary.
• Connect callers with appropriate community resources, mental health services, and behavioral health programs.
• Provide referrals to therapists, support groups, and crisis intervention services.
• Follow up to ensure continuity of care and effective service utilization.
• Maintain accurate and confidential records of all interactions in compliance with organizational and legal standards.
• Adhere to HIPAA regulations and ethical guidelines in all aspects of service delivery.

Qualifications

• Master’s Degree in Social Work and NYS LMSW, LCSW or LMHC required.
• Minimum of 2 years of experience in behavioral health, crisis intervention, or social work settings.
• In-depth knowledge of NYS and/or Rockland County's diverse network of medical and behavioral health care organizations, including substance use disorders, treatment services, education and employment services, and non-traditional community support groups.
• Proficiency in using Microsoft Office Suite, electronic health record (EHR) systems and call management software.
• Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds.
• Strong active listening, communication, and problem-solving skills.