Social Work Supervisor III - Child Protective Services

Location: Asheboro, NC | Job Type: Full Time | Department: Social Services | Opening Date: 09/18/2026 | Closing Date: 9/25/2026 5:00 PM Eastern

About the role

The primary purpose of this position is to lead a staff of social workers to provide child protective services as outlined in federal, state, and local laws, regulations, rules, and policies. Work involves the supervision of a staff of social workers that conduct child welfare operations in accordance with the North Carolina Child Welfare Policy and applicable state statutes. Employee assigns cases to subordinates, coordinates workflow operations, and supervises staff through various leadership and management activities including, but not limited to, case review and consultation which requires the provision of substantial and recurring technical direction. Employee is responsible for staff training, resolving problems, ensuring proper and timely initiations, ensuring staff complete thorough assessment with on-going consistent contacts, and ensuring timely and appropriate case decisions with all things documented in real time. Employee provides input to higher-level management on administrative, personnel, and budget issues. The supervisor is responsible for ensuring that applicable laws and policies are adhered to and that competent and ethical services are being provided by the staff. The supervisor is a part of the agency’s management team and participates in goal development, planning, and implementation of activities focused on accomplishing the goals. The supervisor provides leadership, training, coaching and disciplining of personnel.

Responsibilities

• Planning: Review program objectives and service delivery needs with staff and formulate specific goals and objectives for the assigned program area; provide input to higher-level management on short-range planning needs for unit and specific program.
• Organizing and Directing Work: Provide leadership by modeling excellence and displaying effective leadership skills aligned with agency core values; assign cases to staff and maintain workload balance; make changes in work procedures to meet program demands and present recommendations to management; review statistical data to evaluate effectiveness and timeliness of work; establish performance expectations for staff based on current policies, procedures, and program standards; conduct and participate in meetings with unit staff, program team, committees, community partners, and state program representatives to communicate, train, inform, solve problems, and promote cooperation.
• Budgeting: Manage a small unit budget necessary for staff administrative expenditures, including approving expenditures from the Child Protective Services fund.
• Training: Provide orientation to new employees, on-the-job training for staff, and arrange for staff to receive formal training when required and/or offered.
• Setting Work Standards: Clearly outline performance expectations with staff and ensure county, state, and federal laws, policies, rules, and regulations are followed; explain and implement changes to processes, procedures, tools, programs, and/or policy as necessary.
• Reviewing Work: Monitor the work of subordinate staff through measured outcomes, case reviews, progress reports, conferences, and informal discussions to assure compliance with operational standards and established policies.
• Counseling and Disciplining: Discuss problems with staff and issue initial oral warnings for disciplinary action.
• Performing Other Personnel Functions: Interview applicants for supervised positions and make hiring recommendations to higher-level management; provide input on discussions concerning promotions and salary adjustments; establish goals for individual staff, prepare subordinates’ performance evaluations, and approve leave requests; ensure regular attendance and punctuality; be available to ensure critical communications, staff coordination, and work processes are completed within required timeframes to maintain agency compliance.

Requirements

• Master's degree from an accredited school of social work and two years of social work or counseling experience;
• or a bachelor's degree from an accredited school of social work and three years of social work or counseling experience;
• or a master's degree in a counseling field and three years of social work or counseling experience;
• or a four-year degree in a human services field or related curriculum including at least 15 semester hours in courses related to social work or counseling and four years of social work or counseling;
• or graduation from a four-year college or university and five years of experience in rehabilitation counseling, pastoral counseling, or a related human services field providing experience in the techniques of casework, group work, or community organization;
• or an equivalent combination of training and experience.

Pay

Salary $66,333.75 - $72,387.00 Annually