Social Work Supervisor

About the role

The Supervisor leads the Care Management team and is responsible for ensuring day-to-day operation of the program under the supervision of the Director of Care Management. The supervisor serves as the onsite supervisor for the Care Management program team, including Care Coordinators and Case Assistants (Peer Specialists), and consults with Nursing and Psychiatric team members. As needed, supervisors are also expected to perform the duties of Care Coordinators, including coordination of services for an assigned caseload of enrollees. As this is an evolving program, additional responsibilities will be added.

Responsibilities

• Programmatic & Administrative: Provide administrative supervision to program staff; ensure clinical and administrative compliance; monitor service provision, referrals and census; ensure proper and timely monthly billing; utilize electronic and manual systems to run reports and monitor billing.
• Conduct and arrange staff training & development and perform staff performance appraisals.
• Participate in and oversee admission and discharge processes and decisions; develop and improve operations, systems, effectiveness, census and quality impact projects/activities.
• Conduct and participate in quality assurance activities, including Continuous Performance Improvement (CPI), consumer satisfaction surveys, chart reviews and audits; implement new initiatives and program improvement activities.
• Monitor and follow up on incidents; conduct community outreach; develop and maintain strong linkage relationships with community service providers; participate in network/coalitions meetings.
• Participate in and facilitate various meetings; help interview and hire program staff; process staff termination in accordance with JBFCS Policy & Procedure.
• Schedule and monitor staff attendance and vacation scheduling to ensure proper coverage; serve as back up to the Director or Administrative Supervisor, assuming responsibility for operations in his/her absence.
• Clinical: Provide individual supervision to program staff; provide direct service to participants, as needed; help coordinate care for higher risk cases; review and co-sign assessments, plans and other documentation.
• Plan and participate in program activities and services; facilitate weekly team meetings, briefings and case conferences; ensure quality assessments, risk management, service planning, service reviews, contact and progress notes.
• Crisis: Provide and supervise crisis intervention services; ensure Crisis Intervention Incident Reporting; coordinate staff coverage of 24-hour coverage system.

Requirements

• Masters Degree in Social Work, Nursing, Public Health, Counseling Psychology, Psychology, Psychiatric Rehabilitation, Education, Public Administration or other related social service or health profession.
• At least four years of experience in providing case/care management services to persons with disabilities (medical, psychiatric or cognitive disabilities) or comparable experience.
• Experience working in interdisciplinary teams; experience providing case management or care coordination in a medical or behavioral health environment; experience working with the chronically ill.
• Licensure in a related field of practice (LCSW, LMSW, LMHC).
• Fluency in a second language such as Spanish, Russian, or Creole preferred.
• One year of supervisory experience preferred.

Skills

• Intermediate computer proficiency.
• Ability to read paper and electronic documents and perform significant data entry into various computer programs.
• Manual dexterity and hand-eye coordination to conduct significant data entry and record keeping.
• Excellent verbal and written communication skills and strong customer service skills.
• Ability to maintain statistics using various computer programs.

Work environment & Physical effort

The work environment varies from office-based interaction with co-workers and members (70% of the time) to engaging members, providers and other constituents in their homes and in other community settings (e.g., hospitals, clinics, benefit offices) 30% of the time. While the offices of the Jewish Board are accessible in accordance with the ADA, the sites to which staff may need to travel may or may not be.

To perform the essential functions of this job the candidate must be able to travel within New York City carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds. To perform the essential functions of this job, the candidate is routinely required to sit (70% of the time) and stand (20% of the time), and travel to and from appointments using varied public and private transportation options (10% of the time). Risks/hazards associated with the position are those which may be encountered travelling around New York City.

This role includes a Commuter Differential for individuals working on Staten Island who do not reside on Staten Island.