Social Work Navigator – Neurodevelopmental Services

Position Details

Mercy Kids Center for Neurodevelopment

Social Work Navigator – Neurodevelopmental Services

Mercy Kids Center for Neurodevelopment

Location: Mercy Kids Center for Neurodevelopment

Schedule: Full-Time, 40 Hours per Week

Position Overview

The Social Work Navigator serves as a key resource for children and families accessing neurodevelopmental and pediatric specialty services.

Key Responsibilities

• Serve as a primary point of contact for children and families seeking neurodevelopmental and pediatric specialty services.
• Support intake, triage, assessment, and referral processes across therapy services, developmental evaluations, autism programs, NICU Follow-Up, behavioral health, and ABA services.
• Provide ongoing care coordination and follow-up after evaluations, diagnoses, and program enrollment.
• Educate and counsel families regarding diagnoses, treatment recommendations, therapy options, and available support services.
• Advocate for patients and families, encouraging active participation in care planning and treatment decisions.
• Conduct care management activities including needs assessments, psychosocial screenings, family counseling, and resource coordination.
• Identify and connect families with community resources, early intervention programs, school-based services, behavioral health supports, and therapy providers.
• Collaborate with interdisciplinary teams to address developmental, behavioral, social, and emotional needs.
• Intervene and escalate concerns involving patient safety, abuse, neglect, or other high-risk situations as appropriate.
• Maintain strong partnerships with internal departments and external community organizations to promote continuity of care.
• Document assessments, care plans, referrals, and patient interactions accurately within the electronic medical record.
• Participate in interdisciplinary case reviews, team meetings, and care planning discussions.
• Contribute to quality improvement initiatives focused on patient experience, care access, and service delivery.
• Maintain current knowledge of neurodevelopmental conditions, pediatric services, and community resources through ongoing professional development.
• Follow all patient confidentiality, infection prevention, safety, and regulatory requirements.
• Exercise sound clinical judgment and ethical decision-making.
• Demonstrate attention to detail, organization, and follow-through.
• Be proficient in electronic medical records and Microsoft Office applications.

Minimum Qualifications

• Education: Master’s Degree in Social Work, or Bachelor’s Degree in Nursing, or Doctorate in a related field
• Licensure: Current licensure in the state of practice as one of the following: Licensed Clinical Social Worker (LCSW), Licensed Master Social Worker (LMSW), Registered Nurse (RN), Licensed Psychologist (PsyD)
• Experience: Three years of pediatric care management or care coordination experience. Experience working with children and families in collaboration with multidisciplinary teams, including physicians, psychologists, nurse practitioners, and therapists.

Preferred Qualifications

• Experience supporting children with Autism Spectrum Disorder and their families.
• Knowledge of community resources and support programs for children with developmental disabilities.
• Experience working with children who have co-occurring developmental, behavioral, and mental health conditions.