Service Navigator/Social Worker

About the role

The Service Navigator plays a vital role in delivering compassionate, patient-centered care within Cancer Navigators. This position provides comprehensive social work services, medical case management, and care coordination to individuals living with cancer and their families. Working closely with the patients' medical team, outside resources and external partners to help the patient navigate complex medical and social systems, reduce barriers to care, and achieve improved health outcomes across the continuum of care.

Responsibilities

• Conducts comprehensive biopsychosocial assessments by interviewing patients and families and evaluating social determinants of health including financial, emotional and social needs.
• Implements interventions substantiated by assessment as appropriate to the needs of the patient/client system and consistent with available resources.
• Develops and maintains an accurate list of community and national resources and refers patients based on their needs.
• Develops, implements, and regularly reassesses individualized care needs of patients and families and makes referrals for patients and their families who require stress management or further mental health assessments.
• Provides continuous monitoring of patient progress toward completion or maintenance of treatment plan and adjusts interventions as needed, documenting all patient/family encounters and updates in a timely manner.
• Provides compassionate emotional support to patients and their families and is available to facilitate groups.
• Aid patients in completing paperwork to apply for resources, including but not limited to, social security, Women’s Health Medicaid, Veterans benefits, and national foundations.
• Adheres to all HIPAA guidelines and policies and procedures.
• Collaborates with nurses, physicians, and other providers to obtain the best outcome for each patient and responds to referrals within 48 hours.
• Maintains professional standards and responsibilities for his/her own professional practice according to accreditation, hospital, system, state and NASW Standards and Code of Ethics.
• Completes all required continuing education to maintain licensure and increase knowledge within area of practice specialty.

Requirements

• Bachelor’s or master's degree in social work (MSW) from a Council on Social Work Education (CSWE)- accredited program preferred.
• Licensed Masters or Bachelor of Social Work or Licensed Clinical Social Work issued in the state in which the teammate works. If unlicensed, the social worker will obtain license within 6 months of hire date.
• Social work and/or medical case management experience in a healthcare setting is desirable.

Qualifications

• Knowledge of social work principles and methods and the ability to apply these in a health care setting.
• Time management, professional accountability, and documentation skills.
• Communication skills and the ability to collaborate within a multi-disciplinary team.
• Acting in accordance with safety principles of an accountable care organization.

Skills

• Demonstrates knowledge of social work principles and methods and the ability to apply these in a health care setting.
• Demonstrates time management, professional accountability, and documentation skills.
• Demonstrates communication skills and the ability to collaborate within a multi-disciplinary team.
• Demonstrates and acts in accordance with safety principles of an accountable care organization.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Compensation
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Education Assistance Program

Pay

$26.55 - $39.85

Schedule

32-hours per week, one social worker must be onsite at opening (8:30 a.m. Monday-Thursday and 8 a.m. Friday) and the other comes in later and closes at 4:30 Monday - Thursday and 4 p.m. Friday. Currently, the social worker on staff does the opening shift.