Social Work Navigator Intern

Job Duties and Responsibilities

• Provide case management services to individuals and families, addressing needs related to housing, healthcare, employment, and more.
• Conduct client assessments, develop service plans, and follow up to ensure positive outcomes.
• Communicate with clients in person, via phone, email, and remote platforms to provide guidance, support, and referrals.
• Use technology systems to manage client information, requests, intake, track progress, and document services.
• Conduct research to identify gaps between frontline service delivery and policy implementation.
• Develop and facilitate social service workshops for clients and community members on topics such as housing stability, financial literacy, access to healthcare, and other social service-related subjects.
• Collaborate with agency staff to identify and update community resource guides.
• Cookordinate with community partners to strengthen resource networks and enhance client access to services.
• Travel to community centers, social work offices, outreach events, and other locations to meet clients, conduct assessments, and provide services.
• Represent the agency at community meetings, resource fairs, and advocacy events.
• Manage and resolve client service tickets, ensuring timely and effective responses.
• Maintain accurate and confidential client records in compliance with agency policies and social work ethical standards.
• Participate in team meetings, supervision sessions, and professional development opportunities.

Requirements

• Currently enrolled in a U.S. accredited program in Social Work from an accredited university.
• Ability to demonstrate empathy, servants’ heart, and patience.
• Exceptional listening and problem-solving skills.
• Exceptional conflict resolution skills.
• Strong organizational skills, and attention to detail.
• Ability to manage competing priorities.
• Excellent written and verbal communication skills.
• Proficiency in technology systems, including case management software and virtual communication platforms as well as Microsoft Suite systems.
• Ability to work both independently and collaboratively in a team environment.
• Demonstrated ability to adhere to social work values, ethical principles, and competencies.

Preferences

• Bilingual (Spanish, Arabic, Pashto ,Dari, Farsi, Amharic, Vietnamese, Chinese and French).
• Knowledge of social service/human services, and local/regional/state/federal delivery systems.
• Mental Health First Aid Certified.
• Experience with Motivational Interviewing (MI).
• Three (3) years of experience addressing constituent concerns, resource navigation, case management, community engagement, or outreach.
• Licensed BSW.