Social Services Supervisor (Poplar)

About the Role

The Social Services Supervisor oversees a team of Case Managers to ensure the support and resources necessary to promote self-sufficiency and independent living skills for males residing in temporary shelter are provided in accordance with CRF, DHS, and OTDA standards.

Responsibilities

• Ensure document folder in CARES (VDP, Client rules and regulations, Crib acknowledgment, ACS Video, etc.) is completed and documented immediately upon client arrival.
• Provide field orientation and on-the-job training to Case Managers.
• Create and execute plans for meeting contracted ILP completion and placement goals.
• Ensure all Case Managers complete mandated CRF, DHS, and OTDA tasks in accordance with prescribed timeframes and mandates.
• Ensure Case Managers provide consistent services in accordance with CRF, DHS, and OTDA policies and procedures.
• Monitor Case Managers' work activities via CARES reviews, physical chart reviews, and spreadsheets.
• Conduct individual and group supervisions with Case Managers; provide documented feedback on performance, including strengths and areas needing development.
• Conduct performance evaluations of Case Managers as per CRF, DHS, OTDA policies, and professional standards.
• Collaborate with the Social Services team to develop service plans addressing clients’ needs related to housing, substance abuse treatment, mental health, and/or employment.
• Meet with Senior Management (PD and APD) for individual and group supervision.
• Assist families with identifying appropriate housing resources and the application process as needed.
• Monitor demographic reports to guide Case Managers and ensure program compliance with CRF, DHS, and OTDA expectations.
• Attend and moderate Case Conferences with Case Managers and challenging, noncompliant, and/or housing-ready clients.
• Establish linkages with community service providers to obtain housing, health, and social services for clients.
• Assist in facilitation of intake, discharge, transfers, and placement into permanency as needed.
• Complete ILPs and other case management-related tasks as needed.
• Generate and distribute reports (e.g., exit projection, quarterly projection, case summaries).
• Support the acquisition of housing vouchers and placements.
• Deliver crisis management and intervention services to clients.
• Support efforts to place families into permanent housing.

Requirements

• Bachelor’s degree in Social Work required.
• At least two (2) years of experience in a related field; experience with multi-problem families desirable.
• Bilingual in Spanish.
• Demonstrated knowledge of and proficiency in CARES.
• Experience working in a shelter setting and/or with high-risk families, including those with documented histories of mental health issues, substance abuse, domestic violence, or child abuse/neglect.
• Ability to work effectively with a wide range of community-based providers.
• Working knowledge of Case Management theories and approaches.
• Knowledge of community health services, social service support agencies, and networks.
• Familiarity with DHS/OTDA social service documentation policies and procedures.
• Critical thinking, analytical, and problem-solving skills, as well as resourcefulness.
• Demonstrated ability to be flexible, work independently, and collaborate within a team.
• Familiarity with housing vouchers (e.g., Section 8, FEPS, SEPS, LINC, FHEPS, SOTA, EOSD, City FHEPS).
• Familiarity with SOI (Source of Income Discrimination) and Human Rights Law regulations.
• Ability to assess needs and assist residents in developing housing plans for self-sufficiency and permanent housing.
• Excellent analytical, evaluative, and human service management skills.
• Strong organizational and leadership skills with a team-oriented approach.
• Supervisory experience.
• Initiative and ability to work well under pressure.
• Ability to work both independently and as part of a team to complete complex projects in a fast-paced environment.
• Adept and comfortable with crisis management.
• Excellent oral and written communication skills coupled with strong interpersonal skills.
• Ability to think and act calmly in emergency situations.
• Attention to detail and problem-solving skills.
• Excellent time management skills with the ability to prioritize assignments.
• Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe.

Other Requirements

• May be required to work long hours and a varied schedule.
• Travel throughout various locations in the New York City area.
• Lifting and moving objects weighing up to 30 pounds several times a week.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.