Social Services Supervisor - New York, NY

Responsibilities

• Provide comprehensive case management including individual and group counseling services and other appropriate support services to clients in the absence of the Case Managers.
• Supervise Case Managers and provide coaching, training, and staff development as needed.
• Manage the shelter’s multidisciplinary team.
• Champion the use of Evidence Based Practices (EBP) in all aspects of Win services.
• Assume responsibility for Program Services in the absence of the Program Director.
• Participate in DHS daily housing metrics calls.
• Provide crisis intervention, oversee day-to-day case management services and ensure weekly case conferences.
• Ensure all Case Managers conduct an initial needs assessment with new families within 48 hours of arrival at the shelter and begin to develop an Individualized Living Plan (ILP).
• Participate in Child Safety Conferences and provide information as a Mandated Reporter to the Administration for Children’s Services (ACS) as needed.
• Ensure Case Managers are provided with orientation and training related to their responsibilities in maintaining the Uniform Client Chart.
• Audit the Client Assistance and Rehousing Enterprise System (CARES) database, review essential documentation, and monitor chart maintenance for OTDA, DHS, and Win audit readiness.
• Work with community service providers to ensure clients receive essential services including mandated substance abuse treatment and mental health services.
• Attend regularly scheduled CARES training sessions to obtain DHS updates.
• Develop and conduct client activities/workshops.
• Schedule and attend client monthly house meetings.
• Provide feedback to the Program Director to ensure resources are available and the goals of the program are achieved.
• Prepare accurate and timely reports required by funders and Win.

Qualifications

• Commitment to Win’s mission, vision and values.
• M.S.W. or a related degree required with 3 to 5 years of experience in family and/or single adult residential counseling services.
• At least one year of supervisory experience a plus.
• Familiarity with EBP, MI, and TIC.
• Must be able to work with at-risk populations including domestic violence survivors, clients with medical and mental health issues, and the chronically homeless.
• Must be able to work effectively with a diverse staff.
• Excellent organizational and communication skills, written and verbal.
• Must be able to work effectively in a team environment.
• Familiarity with entitlement systems and procedures.
• Working knowledge of substance abuse issues a plus.
• Solid computer skills, including Microsoft Office and Outlook.
• Knowledge of CARES a plus.
• Bilingual – English/Spanish a plus.