Social Services Supervisor

Responsibilities

The Social Services Supervisor provides leadership, oversight, and advanced guidance for the delivery of psychosocial services within the interdisciplinary team (IDT). The Supervisor ensures that Master’s‑level Social Workers (MSWs) complete all regulatory assessments, care plans, and documentation in accordance with PACE, state, and internal InnovAge standards, and that delegated tasks completed by Social Worker Assistants (SWAs) meet the same quality and compliance expectations. This role supports participant safety, aging in place, and social determinants of health (SDOH) interventions; oversees grievances, service delivery requests, and incident investigations; guides staff through complex cases including housing instability, facility placement, eligibility barriers, and transitions of care; and serves as a key liaison among the IDT, Center Triad, and community partners.

• Leadership, Supervision, and Clinical Oversight – Provide day‑to‑day supervision, coaching, and performance management for MSWs and SWAs. Ensure clinical quality, timely documentation, and adherence to all regulatory requirements. Review assessments, care plans, SDRs, grievances, incident documentation, and related work on a cadenced basis. Monitor caseloads, productivity, KPIs, and workload distribution while maintaining appropriate coverage plans. Oversee onboarding, training, competency development, and ongoing professional growth of social services staff. Conduct one‑on‑one and team meetings to foster communication and alignment.
• Regulatory, Process, and Quality Compliance – Ensure timely completion of all required MSW PACE‑specific psychosocial assessments and care plans. Oversee grievance, service determination request, appeal processes, and root‑cause analysis documentation. Validate compliance with CMS, state, and InnovAge policies and standard operating procedures. Lead or support quality improvement initiatives, audits, and case reviews.
• Participant Care Coordination and Complex Case Consultation – Provide advanced consultation on high‑risk cases, complex family dynamics, behavioral health concerns, substance use, and housing crises. Support escalation of safety concerns including abuse, neglect, and mandated reporting. Facilitate interdisciplinary collaboration with medical, behavioral health, eligibility, and operational teams. Lead or participate in care conferences, family meetings, and transition planning for complex cases.
• Health, Safety, and Housing Oversight – Oversee all housing‑related processes including facility placements, level‑of‑care changes, tenancy disruptions, rehousing needs, and safety‑related interventions. Maintain relationships and coordinate with facilities, APS, ombudsman offices, and community organizations. Guide staff on connecting participants with SDOH resources, benefits, and navigation supports.
• Communication, Documentation, and Coordination – Serve as a communication hub between social work, caregivers, IDT members, Center Triad, and external partners for escalated issues. Ensure timely, accurate documentation in EMRs and required systems. Maintain confidentiality and adherence to organizational policies.
• Administrative Leadership – Assist with implementation of policies and procedures for the Social Work team in collaboration with leadership. Delegate logistical work to SWAs to support MSWs, comfort care coordination, and behavioral health. Partner with State Director and VP BH to implement best practices and standardized processes. Monitor and evaluate service provision within the assigned catchment and attend relevant committees/meetings.

Key Performance Indicators

• Regulatory and documentation compliance (timely assessments, care plans, SDRs, grievances, incident documentation).
• Performance management of all staff on key indicator benchmarks.
• Housing, safety, and SDOH outcomes, including risk mitigation and reduction of unresolved high‑risk concerns.
• IDT integration and participant experience, reflected through positive feedback on collaboration and communication.
• Team performance, engagement, retention, and completion of performance reviews.
• Supervisor’s own caseload documentation quality, timeliness, and modeling of trauma‑informed, person‑centered practice.

Qualifications

• Education – Master’s degree in Social Work from an accredited school by the Council on Social Work Education.
• Licensure / Certification – Minimum state certification/registration (e.g., LSW) for master’s‑level social workers. Must meet all state requirements for practicing social work in healthcare settings, including supervision where applicable.
• Work Experience
  • 2 years supervising staff.
  • 3 years social work experience in a medical/healthcare setting conducting assessments, care planning, and case management.
  • 1 year experience with complex geriatric/adult populations with multimorbid medical and psychosocial conditions.
  • 1 year experience identifying and responding to health and safety issues, housing instability, and social determinants of health.
  • 2 years conducting psychosocial assessments, risk assessments, and developing care plans.
  • Knowledge of state, county, and local governmental and community‑based resources; extensive knowledge of Medicare, Medicaid/Medi‑Cal, and dually eligible benefits and services.
  • Familiarity with medical terminology, common conditions, common medications, and experience with older adults with complex multimorbid medical issues.
• Preferred Qualifications
  • 5 years in Social Services.
  • 3 years experience with complex geriatric/adult populations with multimorbid medical and psychosocial conditions.
  • 3 years supervising staff.
  • Experience working in an IDT environment.
  • Bi‑lingual proficiency.
• Additional requirements – Personal transportation, current state‑issued driver’s license, good driving record and auto insurance as required by law; CPR/BLS and First Aid as required by state.

Travel Requirements

Travel may be required, including overnight travel that may be local or out‑of‑state.

Benefits

InnovAge offers a comprehensive benefits package that includes:

• Medical, dental, and vision insurance.
• Short‑ and long‑term disability coverage.
• Life insurance and AD&D, with supplemental life insurance options.
• Flexible spending accounts.
• 401(k) savings plan with company match.
• Paid time off and company‑paid holidays.

Pay

Posted Pay Range: $72,000 – $90,000. Salaries are determined by qualifications, experience, location, and other job‑related factors.