Social Services Supervisor

About the role

The Social Services Supervisor provides on-site leadership and clinical support to their assigned center’s MSW team. This includes general oversight of psychosocial services delivered to InnovAge PACE Participants and family members. In addition, the Social Services Supervisor carries a caseload and provides direct practice interventions, organizes and implements social work services to an assigned caseload of participants and their caregivers in accordance with InnovAge policies and all applicable regulations.

Responsibilities

• Provides leadership and direction to members of their designated centers Social Services team.
• Carries out leadership responsibilities in accordance with the organization's policies and applicable state and federal employment laws.
• Interviews and trains employees.
• Planner, assigns, and directs work.
• Appraises performance.
• Recognizes and rewards employees.
• Supports coaching, addresses complaints and resolves problems.
• Schedule department, and staff 1:1 meetings as appropriate to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.
• Assists with implementation of policies and procedures for their assigned Social Work team in collaboration with the Social Services Manager and Center Director.
• Partners with the Functional Manager of Social Work to implement best practice and standard processes.
• Makes sure staff is interpreting and adhering to agency and/or state policies, rules, and regulations by reviewing case records.
• Monitor and evaluate the provision of client services in their assigned catchment provided to IGCP participants and their families.
• Interviews participants when special problems arise, listens to concerns, grievances and recommends/takes appropriate action.
• Escalates needs to the Social Services Manager and Center Director as appropriate.
• Travels by personal car to attend various meetings such as the Operations Council, Social Work Cross-Site, Center Leadership and other committees and meetings requested by the Social Services Manager.
• Required Master’s degree from a school of social work accredited by the Council on Social Work Education.
• 2+ years practicing social work with 1 year in a healthcare setting.
• Experience providing case management, counseling and psychosocially related services to the elderly in addition to knowledge of mental health practices and techniques related to elderly care.
• Requires valid state issued driver’s license, personal transportation, good driving record and auto insurance as required by law.
• Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) from The New Mexico Board of Social Work-LMSW License.
• Preferred 5+ years in Social Services.
• 3+ years working with frail and elderly.
• 2+ years supervising staff.
• Experience working in an IDT environment.

Qualifications

• Master’s degree from a school of social work accredited by the Council on Social Work Education.
• 2+ years practicing social work with 1 year in a healthcare setting.
• Experience providing case management, counseling and psychosocially related services to the elderly in addition to knowledge of mental health practices and techniques related to elderly care.
• Valid state issued driver’s license, personal transportation, good driving record and auto insurance as required by law.
• Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) from The New Mexico Board of Social Work-LMSW License.
• 5+ years in Social Services.
• 3+ years working with frail and elderly.
• 2+ years supervising staff.
• Experience working in an IDT environment.

Skills

• Cultural Competency.
• Leadership.
• Training.
• Supervision.
• Case Management.
• Psychosocial Support.
• Collaboration.
• Communication.
• Problem Solving.
• Documentation.
• Interdisciplinary Team Coordination.
• Behavior Management.
• Medication Management.
• End-of-Life Support.
• Discharge Planning.
• Resource Coordination.
• Grievance Resolution.
• Employee Development.
• Performance Appraisal.
• Policy Compliance.
• Legal Compliance.
• Compliance Monitoring.
• Quality Assurance.
• Team Building.
• Conflict Resolution.
• Stakeholder Engagement.
• Client-Centered Care.
• Continuous Improvement.
• Adaptability.
• Flexibility.
• Resilience.
• Empathy.
• Active Listening.
• Empowerment.
• Empowerment.
• Empowerment.
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