Social Services Coordinator, Los Angeles-Pico Union

About the role

The Social Services Coordinator provides post-hospital care services to guests experiencing homelessness who are transitioning out of an acute care hospital. The role supports organizational goals, performs a variety of administrative functions, and engages with guests to build rapport and trust.

Responsibilities

• Timely complete Needs Assessment and Care Plans, complete referrals and coordinate services for mental health, housing, etc.
• Facilitate discharge process and locate housing for individuals, complete discharge notes, and communicate to community partners.
• Maintain up-to-date CRM proprietary database, complete CES Documents, and HMIS documents to ensure compliance.
• Provide emergency service referrals and warm handoff referrals when appropriate.
• Attend care coordination meetings, collaborate with nursing team to execute weekly case conferences for guests.
• Practice harm reduction practices, conduct daily checks with guests, and engage in daily check-ins.
• Manage caseload of a minimum 25 guests with flexibility to manage more as needed.
• Complete additional tasks/duties as assigned to meet the needs of the facility.

Requirements

• Bachelor’s Degree Required; Master’s in social work preferred.
• Minimum of three (3) years relevant experience in healthcare delivery, hospital education, social services, or similar field.
• Excellent communication skills both oral and written.
• Positive and professional attitude.
• Time management and strong organizational skills.
• Computer proficiency in MS Word, Excel, Outlook, PowerPoint, and proficient typing skills.
• Reliable transportation.
• Bi-lingual Spanish Preferred.
• TB test required.
• Fingerprint live scan /background required.

Physical Requirements

The duties as described will require frequent standing and walking, as well as extended sitting. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and lift/pull up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas. Must be able to hear equipment alarms, overhead pages, and direct verbal communication. Must be able to operate a computer, dual screens, landline. Must be able to communicate through writing or verbal communication. This includes over the phone, writing emails or chats, and through virtual arenas.