Social Service Manager, Los Angeles-Pico Union

About the role

The Social Services Manager oversees the social services department and collaborates with hospital social workers and other external case managers. They ensure high-quality care, lead initiatives, and support organizational goals.

Responsibilities

• Provide direction and leadership for social services department and grant funding activities.
• Maintain quality guest care by conducting quality assurance checks on guest files and sites.
• Manage caseloads and conduct home visits for guest case management.
• Facilitate house/group advisory board meetings and enter HMIS documentation.
• Conduct ongoing case reviews, case conferences, and ensure outcome measures align with strategic goals.
• Audit and maintain accurate information in a proprietary CRM database.
• Create strategic partnerships with community resources to benefit guests.
• Act as liaison between Recuperative Care program and hospital social workers.
• Develop and facilitate support groups for social issues.
• Support staff in developing comprehensive discharge plans.
• Triage and address guest, staff, and programmatic concerns.
• Ensure guest notes and data collection are complete, timely, and accurate.
• Oversee department budget and manage bed board applications.
• Conduct guest room searches and ensure adherence to harm reduction procedures.
• Provide one-on-one supervision, coaching, and mentoring to staff and interns.
• Collaborate with Director to provide staff training.
• Ensure administrative hours are available for documentation.
• Attend all training and in-services as scheduled.
• Adhere to organizational policies and procedures.

Requirements

• Bachelor’s degree in social work or related field with 3 years of case management and supervisory experience.
• Master’s degree in social work or related field with 3 years of experience working with the homeless population and healthcare.
• Knowledge of organization and healthcare issues; extensive expertise in relevant areas.
• Decision-making based on analysis of subject, phase, or issues involved.
• Experience with homeless individuals, mental health, and substance abuse.
• Ability to handle complex crisis situations and thrive in a fast-paced environment.
• Proficiency in Microsoft Suite products and skill in using databases.
• Reliable transportation.
• Bi-lingual Spanish preferred.
• TB test required.
• Fingerprint live scan /background required.