Social Service Coordinator, Glendale, Ca

Responsibilities

• Timely complete Needs Assessment and Care Plans. Complete referrals and coordinate services for mental health, housing, etc.
• Facilitate discharge process and locating housing for individuals. Complete discharge notes, communicating to our community partners. Conduct warm hands off for guest when appropriate.
• Maintain up-to-date CRM proprietary database daily and partner contacts. Complete Coordinated Entry System ("CES") Documents and all other documents required to maintain compliance. Complete Homeless Management Information Systems (HMIS). Utilize bed board application to determine census capital for operational planning (i.e.) meal planning.
• Provide emergency service referrals (e.g., domestic violence, human trafficking & sexual assault) and warm handoff referrals when appropriate.
• Attend care coordination meetings. Collaborate with the nursing team to execute weekly case conferencing for guests.
• Practice harm reduction practices while conducting guests searches for contrabands or illegal substances when applicable. Support program team with appropriate guest interventions such as de-escalation, Crisis Prevention, motivational interviewing, etc.
• Engage and conduct daily check-in with guests, build rapport and trust with our guests.
• Able to adequately manage caseload of a minimum 25 guests with flexibility to manage more to meet the needs of the facility (i.e., vacancies, PTO etc.).
• Flexibility to complete home visits when necessary to track post-transition guest progress and or Rapid Rehousing Housing (RRH) when applicable.
• Must adhere to administrative hours to complete all required documentation.
• Project a positive professional image and adheres to organizational dress code.
• Able to multi-task and collaborate with external case managers to provide adequate services and support to the guests.
• Able to triage and intervene during areas of guest behavioral concerns.
• Adhere to all funders and company’s standards procedures of operations, regulations, and best practices to meet compliance.
• Flexibility to adapt to schedule changes when necessary to meet the needs of the facility.
• Complete additional tasks/duties as assigned to meet the needs of the facility, notwithstanding primary responsibilities.

Requirements

• Bachelor’s Degree Required; Master’s in social work preferred.
• Minimum of three (3) years relevant experience in healthcare delivery, hospital education, social services, or similar field.
• Ability to effectively present information and respond to questions from directors, case managers and discharge planners in hospitals.
• Excellent communication skills both oral and written.
• Positive and professional attitude.
• Time management and strong organizational skills.
• Computer proficiency in MS Word, Excel, Outlook, PowerPoint, and proficient typing skills.
• Reliable transportation.
• Bi-lingual Spanish Preferred.

Physical Requirements

• Frequent standing and walking, as well as extended sitting.
• Frequent bending/stooping, squatting, reaching above the shoulders, twisting, turning, kneeling, and pushing/pulling.
• Occasionally lifting/pulling/pushing/moving up to 50 pounds.
• Utilize conversational speech for effective verbal communication.
• The noise level is high in some client care areas.
• Must be able to hear equipment alarms, overhead pages, and direct verbal communication.
• Must be able to operate a computer, dual screens, landline.
• Must be able to communicate through writing or verbal communication. This includes over the phone, writing emails or chats, and through virtual arenas.

Benefits

• Programs addressing the social determinants of health using several research-proven strategies.
• Targeting Food Access, Housing, Built Environment, and Education.