Social Services Coordinator

Summary/Primary Purpose

Aid clients with intake processes for food pantry, Pathway of Hope, or other services. Perform case management, counseling, and resource coordination.

Essential Duties And Responsibilities

• Complete intake interviews and assess client needs
• Develop and monitor case plans
• Counsel clients on available resources and support
• Facilitate team meetings and manage inventory
• Utilize Service Point and SIMS for client data management
• Complete case management certification courses
• Coordinate seasonal events and attend community functions
• Make referrals and represent The Salvation Army professionally
• Drive as needed for Salvation Army business

Supervisory Responsibilities

Supervise social service staff and volunteers for various programs.

Education and/or Experience

• High School Diploma or GED required
• PREFERRED: Associate's degree in human services field

Qualifications

• Flexible and able to manage multiple tasks
• Intermediate computer skills, including Microsoft Word and Excel
• Administrative skills, including data entry and filing
• Effective communication and interpersonal skills
• Strong independent judgment and problem-solving abilities

Other Qualifications

• Pass all applicable background checks
• Valid driver's license and approval through The Salvation Army Fleet Safety Program
• Successfully complete Safe from Harm training and obtain necessary certifications

Physical Requirements

• Good speaking, hearing, and vision ability
• Excellent manual dexterity
• Ability to stand, bend, reach, lift up to 50 pounds occasionally

Working Conditions

• Office environment with occasional exposure to outdoor weather conditions
• Moderate noise levels