Social Services & Community Programs Coordinator

About The Role

The Social Services & Community Programs Coordinator provides basic support and guidance to clients seeking assistance with emergency needs, utilizing case management skills to guide them to greater sufficiency. Responsible for interviewing, evaluating, and administering appropriate aid to clients including connecting with referrals to other Salvation Army and/or community services. Provides administrative and program support.

Responsibilities

• Schedule, interview, and evaluate the needs of individuals and families to provide assessment and screening services for potential applicants for appropriate services, information and/or referrals.
• Identify and assist clients appropriate for and desiring long-term case management through Pathway of Hope.
• Determine eligibility and provide service requested by the clients within a timely manner and based on available funding.
• Review with the clients their household income and expenses, and discuss developing a plan to manage monthly expenses.
• Listen and assess for other needs such as emotional and/or spiritual support and connect with Salvation Army and other community resources. Provide informational materials as needed.
• Complete the intake and determine eligibility during food pantry hours, controlling the flow of clients. Enter the client information into SIMS. Dispense food boxes for emergency situations outside of pantry hours.
• Develop and use working knowledge of community services and housing resources etc. to provide appropriate case management/referrals; provide referrals to other community resources as appropriate to access additional resources for clients to assist clients with their case plans and goal attainment.
• Participate in community agency meetings and cultivate professional relationships with those agencies/groups as assigned. Facilitate information exchange with other collaborating agencies.
• Document all client meetings, encounters, and transactions, as well as enter specific information into Client Management System assuring that accurate and timely records, reports, and statistics are maintained.
• Participate fully with Pathway of Hope team activities locally and divisionally.
• Coordinate special events and programs for social services.
• Provide direct support of corps programs, including Red Kettles, seasonal events, and fundraising events.
• Coordinate volunteer participation by assisting Officer with Golden Software applications, training documentation, scheduling, communication, and required compliance processes.
• Attend all staff meetings, community meetings and trainings to record minutes.

Qualifications

• Education: Associate's degree from an accredited college or university in a related field.
• Experience: 2 years experience working within a social services agency or social work field.
• Any equivalent combination of education and experience that provides the requisite knowledge, skills and abilities.
• Certifications: Valid Wisconsin Driver's License with clearance to drive from The Salvation Army's insurance carrier preferred. Must obtain the Territorial Caseworker Certification within one year of hire.