Social Services Coordinator

Full time position, Monday–Friday 9:00 AM–5:00 PM with rotating MOD (Manager on Duty) schedule.

About the role

Cypress Village is a 120-acre, wooded lakefront community in Jacksonville, close to Ponte Vedra and Jacksonville beaches. As one of twelve Florida retirement communities managed by Life Care Services (LCS), the nation’s leading developer and manager of senior living communities, we foster an environment of trust, transparency, and purpose. Our team is dedicated to positively impacting residents’ lives and helping employees achieve their highest potential.

Responsibilities

• Develop a comprehensive social history and assessment of the resident that includes problems, strengths, special needs, preferences (social, religious, and/or cultural), and implications for the care plan.
• Assist with the coordination of Health Center admissions and assessments.
• Help residents and families transition to the new environment, orient them to the facility, services, limitations, and resident’s rights.
• Participate in the development of individualized care plans, including goals and approaches for the Social Services component.
• Attend scheduled care planning conferences, addressing issues of schedule, treatment, and environment, and encourage resident and family participation.
• Ensure Advanced Directives are complete, maintained, and placed in resident charts.
• Complete all mandatory documentation in a timely manner as required by regulations.
• Maintain confidentiality of admission information and resident records in compliance with HIPAA and the community’s Code of Ethics.
• Maintain regular, ongoing relationships with families to discuss needs or concerns and mediate issues between residents, families, and staff.
• Coordinate discharges and transfers to ensure appropriateness and continuity of care, developing comprehensive discharge plans with residents, families, and multidisciplinary staff.
• Provide or identify referral, agency, and community resources to meet resident and family needs.
• Coordinate support groups, participate in policy decisions affecting resident life, and advocate for Residents’ Rights.

Requirements

• Bachelor’s degree in Social Work or Human Service field.
• At least 1 year of supervised work experience in a health care setting, working directly with elderly individuals, residents, and families.
• Skilled Nursing experience (required).
• Discharge planning experience.
• Home health provider connections.
• Strong documentation skills.
• Understanding of DCF guidelines and reporting.
• Managed care and Medicare guideline knowledge.
• PDPM and care plan knowledge.
• Excellent customer service, communication, and organizational skills to manage a large volume of patients.

Skills

• Excellent oral, written, and interpersonal skills.
• Professional manner and ability to handle stressful situations.

Benefits

• 401(k) with matching.
• Dental insurance.
• Flexible spending account.
• Health insurance.
• Health savings account.
• Life insurance.
• Paid time off.
• Paid holidays.
• Referral program.
• Tuition reimbursement.
• Vision insurance.
• Scholarships and Educational Assistance Programs.
• Extraordinary Reward Points for employee recognition.
• Employee Assistance Program (free and confidential).
• Paid training.
• Short- and Long-Term Disability.
• Various Employee-led Committees.
• Highly competitive occupancy and sales bonus program.
• Daily Pay partnership for on-demand paycheck access.

Schedule

Monday–Friday, 9:00 AM–5:00 PM with rotating Manager on Duty (MOD) shifts.