Social Services Coordinator

About the role

Brookdale Westlake Hills, recognized as one of America's Greatest Workplaces for Diversity (Newsweek 2024‑2025) and a Bronze Award winner from the American Healthcare Association (2023), offers a supportive environment where you can grow professionally and personally. The organization emphasizes gracious hospitality, a home‑like feel, entertaining events, industry‑leading clinical care, and nationwide opportunities for growth. Comprehensive health, wellness, and career‑development programs are provided, and the mission is to make lives better — including your own.

Responsibilities

• Plan, develop, organize, implement, evaluate, and direct the Social Service Department in accordance with federal, state, and Brookdale standards.
• Identify and meet residents’ psychosocial concrete needs per federal, state, and Brookdale requirements.
• Meet with administration, medical and nursing staff, and other departments to plan social services as directed.
• Involve residents/families in planning social service programs when possible.
• Interview residents/families in a private setting to obtain information about personal and family problems, past illnesses, etc.
• Provide consultation to staff and community agencies to solve resident needs through social service program development.
• Inform residents/families about Medicare/Medicaid and other financial assistance programs.
• Participate in community planning related to facility interests and resident/family needs.
• Plan resident discharge.
• Develop and implement social care plans and resident assessments.
• Maintain records of outside referrals.
• Communicate needs and plan of care to residents, families, responsible parties, and appropriate staff.
• Assist in coordinating resident financial affairs.
• Assist with coordination of resident room moves.

Qualifications

• Bachelor’s Degree in Social Work or Human Service field required.
• Minimum of one (1) year of supervised work experience in a health care setting working directly with individuals, preferably the elderly.
• No specific certifications, licenses, or special requirements listed.

Skills

• Applies existing guidelines and procedures to make varied decisions within a department.
• Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness, or a combination.
• Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment.
• Has working knowledge of a functional discipline.

Benefits

• Full suite of health insurance, life insurance and retirement plans (vary by employment status).
• Part‑time and full‑time benefits eligibility:
  • Medical, Dental, Vision insurance
  • 401(k)
  • Associate assistance program
  • Employee discounts
  • Referral program
  • Early access