Social Services Case Worker - Health and Human Services (0926)

About the role

Nature of Work Under general supervision performs work of moderate difficulty in social services case management for low-income clients; performs related work as assigned.

Responsibilities

• Interviews and elicits pertinent information from persons applying for assistance
• Conducts comprehensive assessments with individuals and families to identify strengths and areas of need
• Interprets rules and regulations regarding eligibility for a range of programs
• Works with clients to develop individualized case plans, including specific goals and success strategies
• Provides referrals and information about other service providers, alternative assistance available, client responsibility and appeal rights
• Supports clients in meeting short and long-term goals throughout the term of the case plan
• Maintains and works with funding allocations
• Provides follow-up and case plan review and revision as needed
• Coordinates services with other agencies and makes presentations
• May conduct home visits
• Compiles data to prepare records and reports
• Attends required meetings and trainings
• Essential functions: driving; sitting for computer entry, typing, answering telephones; working with and around other staff, administration, inmates and citizens; dealing with interruptions; repetitive motion (hand/wrist) for computer and phone work; vision acuity (near/far); hearing and speech for ordinary conversation; touch and finger dexterity for using radios, intercoms, telephones and computers

Requirements

• Four years of experience of progressively responsible experience in social services work
• OR Associate degree in a related field working with children and families and three years of experience of progressively responsible experience in social services work
• OR Bachelor's degree in a related field working with children and families and two years of experience of progressively responsible experience in social services work
• OR Any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position
• A fingerprint clearance card is required
• Must obtain an Arizona driver's license by date of hire and maintain it throughout employment
• Final job offer will be contingent upon a satisfactory 5-year Arizona Motor Vehicle Report
• This position is safety sensitive
• This position is non-exempt from overtime

Preferred Qualifications

• Case Management Experience
• Financial Literacy Skill-Building Experience
• Bilingual (Spanish and/or Navajo preferred)
• The ideal candidate is knowledgeable in working with diverse populations, and specifically, individuals who are low-to-middle income (LMI) and/or living in poverty
• The ideal candidate is trauma-informed and person-centered in their approach when working with individuals with complex needs who may be experiencing a crisis, and they have a strong working knowledge of available community resources to support individuals in need of assistance

Skills

• Working knowledge of: Challenges and needs of the low-income population; Available community resources; Methods and procedures used in determining eligibility for social services; Funding allocations; Interviewing and investigative techniques; Principles and practices of case management
• Skill in: Eliciting information through intake screening interviews and financial documentation; Interpersonal communication with culturally diverse clients; Operation of various office equipment, including applicable software
• Ability to: Assess the needs of low-income people and identify appropriate solutions; Demonstrate tact, initiative, and sound judgment under challenging circumstances; Work well with people of diverse social, cultural, and economic backgrounds; Maintain strict confidentiality; Prepare and maintain accurate documentation and records; Work safely and support the culture of workplace safety; Establish and maintain effective working relationships with employees, other agencies, service providers, and the public; Follow written and verbal instructions; Communicate effectively verbally and in writing

Benefits

• Vacation/Annual Leave
• Sick Leave
• 10 Holidays Per Year
• Health Care Insurance
• Dental Plan
• Vision Plan
• Group Life Insurance
• Pre-Tax Deduction Plan
• Sick Leave Conversion Plan
• Personal Day Purchase Program
• Vacation Sell Back Program
• Tuition Reimbursement Program
• Wellness Program
• Long-Term Disability
• Arizona State Retirement System
• Employee Assistance Program
• On-going Training Opportunities
• Free bus transportation/ EcoPass bus pass
• Elective Coverage Dependent Medical, Dental, and Vision
• Supplemental Life (for employees & dependents)
• Flexible Spending Account
• Health Savings Account
• Tax-deferred investment program
• Accidental and Disability Insurance
• Short Term Disability