Social Services Assistant

Location: Hales Corners, WI | Full-Time, Day Shift | No Weekends, No On-Call

About Us

At Complete Care at Hales Corners, we approach every day with one clear goal: to improve the lives we touch through high-quality healthcare and extraordinary compassion. We are dedicated to creating a supportive, caring environment for both our residents and our team members.

Why Work For Us?

• Build a rewarding career with an established, highly successful organization.
• Work in a compassionate environment where employee growth and success are prioritized.
• Join a supportive team where colleagues feel like family!
• Enjoy competitive compensation and opportunities for professional development.

About the Role

We are seeking a dedicated and compassionate Social Services Assistant to join our interdisciplinary team full-time. In this role, you will help support our residents' psychosocial, emotional, and social needs to ensure they receive holistic, high-quality care throughout their stay.

Responsibilities

• Assist in identifying residents’ psychosocial, mental, and emotional needs.
• Complete social histories and psychosocial assessments for new and current residents.
• Collaborate closely with the interdisciplinary clinical team to advocate for and protect residents' rights.
• Help maintain a safe, respectful environment by actively preventing and addressing resident concerns or grievances in accordance with facility policies and mandated reporting guidelines.
• Assist residents and their families with transition planning, community resources, and daily care adjustments.
• Complete required documentation accurately within the Electronic Medical Record (EMR) system.
• Perform other related administrative and supportive duties as assigned by the Director of Social Services or Facility Administrator.

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: Experience working with the geriatric population in a long-term care, skilled nursing, or healthcare environment strongly preferred.
• Customer Relations: Strong customer service background with a proven track record of positive resident, family, and community relations preferred.
• Technical Skills: Proficiency with computers and electronic medical record (EMR) systems.

Skills

• Excellent communication and interpersonal skills with the ability to build rapport quickly with residents, families, and team members.
• Strong organizational skills and the ability to work effectively both independently and as part of a collaborative team.