Social Services and Admissions Assistant

About the role

This position supports the delivery of social services to Transitional Care (TC) patients and their families and provides administrative support to the Director of Admissions for Supportive Living. It helps implement admissions processes and sales strategies for Crestwood, Woodland Park, and Oak Lea (TC) to meet Supportive Living occupancy goals, and ensures that the Social Services sections of the MDS, CAAs, and Care Plans are up to date. The role assists with residents’ advocacy, care planning, and discharge processes, participates in assessments, and completes and distributes TC admission paperwork. The position collaborates with other professionals to deliver services aligned with the mission, vision, and values of VMRC.

Responsibilities

• Supports integration of social services in TC and CLC that promote a patient/resident-centered approach and systems continuity.
• Completes work efficiently and accurately to maintain VMRC’s occupancy goals for Supportive Living, including supporting SL pre-admission tours, paperwork, and correspondence.
• Records social history, trauma-informed care, MDS, and other relevant data into the EMR system to support Care Plan and CAA implementation.
• Assists with communicating Notice of Medicare Non-Coverage (NOMNC) information to skilled patients.
• Assists with timely and accurate completion and distribution of Supportive Living admission paperwork with patients and/or responsible parties.
• Participates in scheduled team, service line, and organizational meetings.
• Participates in the Supportive Living referral and move-in process without the Director of Admissions and/or the Transitional Care Admissions and Discharge Manager.
• Assists with follow-up phone calls to patients following discharge and tracks responses as indicated.
• Assists in ordering, tracking, and delivering DME.
• Assists with insurance communication with patients and stakeholders.
• Communicates thoroughly and effectively both in writing and verbally with coworkers, supervisors, patients, providers, referral sources, families, and insurance groups.
• Supports the Director of Admissions – Supportive Living during the move-in process and is involved in marketing, promotion, and sales of Supportive Living.
• Effectively communicates with internal stakeholders about vacancies, move-ins, move-outs, patient/resident needs and trends to meet or exceed occupancy goals.
• Provides Supportive Living tours and responds to telephone and online inquiries from prospective residents as needed.
• Coordinates with Director of Admissions – Supportive Living to support admission paperwork and procedures while maintaining consistency and standardization.
• Proactively develops customer relationships by listening to, understanding, anticipating, and providing solutions to customer needs.
• Collaborates with multi-disciplinary staff for resident care planning and services, communicating and coordinating treatment approaches, including behavior management, with patients/residents, family, and staff.
• Promotes staff actions that maintain or enhance each patient’s/resident’s dignity and individual rights, creating a homelike environment.
• Builds relationships with patients/residents and their families/significant others; maintains ongoing communication concerning the patients/residents’ needs and changing health status.
• Coordinates the equipment needs of patients prior to discharge (walkers, wheelchairs, etc.).
• Assists with both short-term and long-term care insurance claims.
• Actively engages patients/residents and provides emotional and social support.
• Champions patient/resident-centered care.
• Conducts MDS assessments that comply with the Resident Assessment Instrument (RAI) accurately and on time.
• Provides psychosocial assessment (cognitive and mood patterns) upon resident move-in and at periodic intervals.
• Maintains an ongoing assessment of patient/resident needs, planning services to meet these needs.
• Assesses with patients/residents, families, and staff the best room and/or roommate placement and coordinates any changes.
• Provides Life Enrichment assessment.
• Assists in overseeing and monitoring the adjustment of the resident and family following move-in, and during other personal adjustments due to significant changes such as the patient’s/resident's medical condition, death/loss issues, etc.
• Assists with planning and coordinating applicable move-out processes.
• Adapts the environment to facilitate patient/resident optimal adjustment and oversees arrangements for adaptive equipment, clothing, and personal items.
• Assists patients/residents with financial and legal matters, referring to appropriate community resources.
• Assists in managing patient/resident complaints/grievances as stated in the Resident Agreement.
• Assists in overseeing the missing item process and ensuring investigation, resolution/closure, and tracking.
• Complies with all VMRC and service line policies & guidelines conscientiously.
• Actively engages residents in a meaningful, positive, and compassionate manner while ensuring an environment of resident-centered respect and appreciation.
• Maintains confidentiality of all resident care and protected health information.
• Reports known or suspected incidents of unauthorized disclosure of confidential information to supervisor or designee.
• Handles responsibility and maintains a positive, professional, collaborative working relationship with residents, families, administration, peers, and co-workers.
• Uses correct body mechanics to prevent injury to self, residents, and other staff.
• Assumes responsibility for and actively participates in staff development (professional growth) and continuing education to keep skills and required certification(s) up-to-date.
• Demonstrates computer skills necessary to complete job tasks/responsibilities.
• Attends all required in-services and service line staff meetings.
• Follows emergency and evacuation procedures.

Requirements

• Bachelor’s degree from an accredited college or university (social work or related degree with at least 1 year of supervised social work experience in a health care setting and experience working with senior adults preferred).
• Must demonstrate interest and the ability to effectively work with older adults.
• Must be able to communicate orally, in writing, and through presentation effectively.
• Must be able to work collaboratively throughout the entire organization to effectively engage staff, residents, family members, and other stakeholders.
• Must possess computer experience with proficiency in Microsoft Office suite (Word, Excel, Power Point and Outlook) for operations, report generation, and presentations.
• Must possess a command of the English language, both written and spoken.
• Must be self-motivated, organized, and willing to be flexible to accommodate changing priorities.
• Proven ability to work both independently and in a team-based environment with minimal supervision.

Pay

$21.52 – $28.60 per hour

Schedule

Monday – Friday, 8:30 AM – 5:00 PM, plus rotating on-call weekends

Physical demands

Regularly required to talk and hear normal as well as soft tones. Frequently sits, stands, walks, performs fine manipulation and grasping with hands; occasionally bends, stoops, and reaches above head. Occasionally lifts or moves objects weighing 25 pounds and pushes/pulls up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Required to work extended periods of time at a video display terminal.