ADMISSIONS AND SOCIAL SERVICS ASSISTANT

About the Role

Serves as liaison between Admissions Director, families and hospital discharge planners, social service agencies, and physicians. Obtains necessary insurance verifications and prior approvals to guarantee appropriate payment source. Explains costs of care involved in appropriate levels-of-care as determined or required by the admitting physician.

When an appropriate bed is available and all records are in order, communicates patient admitting schedule according to Facility admissions policy. Notifies the family of admission approval, the room number, and patient expected time of arrival. Notifies all appropriate Facility departments of pending admission.

Works closely with the Admissions Director and Business Office Manager to ensure continued authorizations are current. Receives and processes prospective resident inquiries and maintains inquiry records. Greets patient and family at the door upon admission and assists family and patient in settling into the room as needed.

Holds meetings with families and/or residents regarding discharge placement and discharge information as needed. Maintains a list of community resources. Receives and reviews change-of-room requests and notifies appropriate departments of room changes.

Works closely with the Admissions Director, Marketing Director, Unit Directors, and Social Worker(s) for input regarding admissions and room changes. Performs other duties as assigned.

Requirements

• Must be a high school graduate.
• Preferred graduate of a four-year college with one year’s experience in the health care or long-term care field or have an equivalent combination of education and experience.
• Demonstrated success in working in a healthcare setting.
• Must be willing to work and cooperate with other employees.
• Must be able to problem-solve and work under pressure.
• Demonstrates neat appearance and good personal hygiene.
• Must read, know, and follow personnel, department, and facility policies.
• Must be knowledgeable of local, state, and federal regulations as relates to admissions, prospective payment, patient care, and social needs of residents.
• Must have a valid driver’s license in the state of employment.