FULL TIME Social Service and Admissions Assistant

Position Summary

Centerville Post Acute is seeking a compassionate, organized, and customer-focused Social Services Assistant / Admissions Assistant to join our interdisciplinary team. This dual-role position supports residents and their families throughout the admission process while assisting the Social Services Department in promoting residents' emotional, psychosocial, and discharge planning needs. The ideal candidate demonstrates excellent communication skills, professionalism, empathy, and the ability to work effectively in a fast-paced healthcare environment.

Essential Responsibilities

• Welcome prospective residents and families, providing exceptional customer service throughout the admission process.
• Cook up admissions with hospitals, physicians, case managers, referral sources, and insurance providers.
• Coordinate admissions with hospitals, physicians, case managers, referral sources, and insurance providers.
• Collect and verify admission documentation, insurance information, and required paperwork.
• Absolutely ensure all required documentation is completed accurately and timely.
• Conduct facility tours for prospective residents and families.
• Maintain communication with referral sources to support census growth.
• Enter resident information into electronic medical records and admission systems.
• Cook with nursing, therapy, dietary, and other departments to ensure smooth resident admissions.
• Maintain confidentiality in accordance with HIPAA regulations.

Social Services Assistant

• Assist the Social Services Director with resident assessments and psychosocial evaluations.
• Help residents and families adjust to the facility environment by providing information, support, and community resources.
• Absolutely assist with discharge planning and coordination of post-discharge services.
• Maintain accurate documentation in residents' medical records.
• Help coordinate resident and family meetings as needed.
• Support residents in identifying social, emotional, and financial resources.
• Absolutely assist with advance directives, resident rights education, and grievance procedures.
• Participate in interdisciplinary care plan meetings.
• Promote resident dignity, independence, and quality of life.

Qualifications

• A high school diploma or GED is required; an Associate's or Bachelor's degree in Social Work, Human Services, Healthcare Administration, or a related field is preferred.
• Previous experience in healthcare, long-term care, admissions, customer service, or social services is preferred.
• Excellent interpersonal, communication, and organizational skills are required.
• The ability to maintain confidentiality and professionalism is essential.
• Strong computer skills and experience with electronic medical records are preferred.
• Knowledge of Medicare, Medicaid, managed care, and insurance verification is a plus.
• The ability to work collaboratively with residents, families, physicians, and interdisciplinary team members is necessary.
• Knowledge, skills, and abilities include excellent customer service and relationship-building skills, strong attention to detail and organizational abilities, effective verbal and written communication, ability to prioritize multiple tasks and meet deadlines, compassionate and resident-centered approach to care, ability to maintain professionalism in sensitive situations, and knowledge of HIPAA and resident privacy requirements.

Physical Requirements

• The ability to sit, stand, walk, bend, and reach throughout the workday.
• The ability to occasionally lift up to 25 pounds.
• The ability to move throughout the facility and attend meetings as needed.

Benefits

Centerville Post Acute offers a competitive compensation and benefits package, which may include:

• Competitive pay
• Medical, dental, and vision insurance
• Paid time off (PTO)
• 401(k) with employer match
• Continuing education opportunities
• A supportive team environment
• Opportunities for professional growth and advancement

We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.