Social Operations Lead - NO THIRD PARTIES

At EVERSANA, we are a global team of over 6,000 employees committed to creating and delivering next-generation commercialization services to the life sciences industry. We serve more than 650 clients, from innovative biotech start-ups to established pharmaceutical companies, helping bring innovative therapies to market and supporting the patients who depend on them. We embrace diversity in backgrounds and experiences, believing our people make all the difference in cultivating an inclusive culture.

About the role

We are looking for a Social Media Operations Lead to be the backbone of our digital execution. This role is designed for a process-oriented professional who excels at turning complex requests into streamlined workflows. You will manage the lifecycle of social content—from the first request in Airtable to the final community interaction in Hootsuite—ensuring every step is documented, approved, and executed with precision. This is a contract and remote position.

Responsibilities

• Content Calendar Optimization: Maintain the master social media calendar in Airtable, ensuring a strategic and balanced cadence across the portfolio.
• Workflow & SLA Management: Establish and enforce Service Level Agreements (SLAs) for incoming requests. Manage lead times and ensure internal stakeholders provide assets within the required windows to maintain our publishing schedule.
• Project Management: Act as the central intake hub for all social media requests. Track statuses, manage follow-ups, and ensure content meets rigorous brand standards.
• Approval Facilitation: Support end-to-end approval workflows, navigating internal sign-offs to ensure all content is compliant and ready for launch.
• Scheduling & Community Management: Handle technical scheduling and tagging within Hootsuite. Manage the Hootsuite Inbox, engaging with our community and fostering professional dialogue on our owned channels based on an established engagement matrix.
• Operational Excellence & SOPs: Optimize and maintain Standard Operating Procedures (SOPs) for social media publishing and community management. Document "the way we work" to ensure consistency across all business units.
• Internal Training & Enablement: Serve as the primary point of contact for onboarding new team members or agency partners on our internal workflows, providing training on Airtable structures and Hootsuite protocols.

Qualifications

• Platform Mastery: Advanced proficiency in Airtable (for workflow architecture) and Hootsuite (for publishing and inbox management).
• Process Design: Proven experience in creating SOPs or training documentation for digital or marketing teams.
• Stakeholder Diplomacy: Highly collaborative with the ability to manage expectations across multiple business units and internal teams.
• Meticulous Organization: A "project manager heart" with an obsession for deadlines, detail, and accuracy.
• Can-Do Attitude: A proactive problem solver who identifies bottlenecks and proposes solutions to make the team faster and more efficient.