Social Media Operations Lead - Long term contract, No 3rd party candidates

At EVERSANA, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world through our global team of more than 6,000 employees committed to delivering next-generation commercialization services to the life sciences industry. We serve over 650 clients, from innovative biotech start-ups to established pharmaceutical companies, helping bring innovative therapies to market and supporting the patients who depend on them. Our unique jobs, skills, and talents come together to make an impact every day.

About the role

This is a long-term contract role with our Fortune 100 client, with whom we have partnered for over 20 years. You will join a team of 50+ professionals as the Social Media Operations Lead, acting as the backbone of our digital execution. This role is ideal for a process-oriented professional who excels at turning complex requests into streamlined workflows. You will manage the lifecycle of social content—from initial request in Airtable to final community interaction in Hootsuite—ensuring every step is documented, approved, and executed with precision.

Responsibilities

• Content Calendar Optimization: Maintain the master social media calendar in Airtable, ensuring a strategic and balanced cadence across the portfolio.
• Workflow & SLA Management: Establish and enforce Service Level Agreements (SLAs) for incoming requests, manage lead times, and ensure internal stakeholders provide assets within required windows to maintain the publishing schedule.
• Project Management: Act as the central intake hub for all social media requests, track statuses, manage follow-ups, and ensure content meets rigorous brand standards.
• Approval Facilitation: Support end-to-end approval workflows, navigating internal sign-offs to ensure all content is compliant and ready for launch.
• Scheduling & Community Management: Handle technical scheduling and tagging within Hootsuite, and manage the Hootsuite Inbox to engage with the community and foster professional dialogue on owned channels based on an established engagement matrix.
• Operational Excellence & SOPs: Optimize and maintain Standard Operating Procedures (SOPs) for social media publishing and community management, documenting "the way we work" to ensure consistency across all business units.
• Internal Training & Enablement: Serve as the primary point of contact for onboarding new team members or agency partners on internal workflows, providing training on Airtable structures and Hootsuite protocols.

Requirements

• Platform Mastery: Advanced proficiency in Airtable (for workflow architecture) and Hootsuite (for publishing and inbox management).
• Process Design: Proven experience in creating SOPs or training documentation for digital or marketing teams.
• Stakeholder Diplomacy: Highly collaborative with the ability to manage expectations across multiple business units and internal teams.
• Meticulous Organization: A "project manager heart" with an obsession for deadlines, detail, and accuracy.
• Can-Do Attitude: A proactive problem solver who identifies bottlenecks and proposes solutions to make the team faster and more efficient.

About the team

We value order, quality, and collaboration. You will thrive here if you enjoy the "behind-the-scenes" work that makes high-level marketing possible. As the guardian of our process and the voice of our community, you’ll play a critical role in our success. Our cultural beliefs include:

• Patient Minded: Acting with the patient’s best interest in mind.
• Client Delight: Owning every client experience and its impact on results.
• Take Action: Being empowered and holding yourself accountable.
• Grow Talent: Owning your development and investing in the development of others.
• Win Together: Passionately connecting with anyone, anywhere, anytime to achieve results.
• Communication Matters: Speaking up to create transparent, thoughtful, and timely dialogue.
• Embrace Diversity: Creating an environment of awareness and respect.

Pay

If this job posting includes a base salary range, it represents the low and high end of the salary range for this position in the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations.