Social Enterprise Lead

Key Responsibilities

• Supervise day-to-day operations of Social Enterprise personnel and activities.
• Support procurement, inventory, fulfillment, and program teams by coordinating workflow.
• Maintain operational oversight including monitoring workflow, productivity, and performance.
• Assist with onboarding, training, and staff development.
• Conduct regular check-ins and support performance management processes.
• Promote accountability, teamwork, and operational excellence.
• Coordinate day-to-day Social Enterprise operations and activities.
• Support workflow between procurement, inventory, fulfillment, and program teams.
• Monitor operational activities and identify opportunities for improvement.
• Aid in the development and implementation of operational procedures and systems.
• Oversee procurement, inventory, and fulfillment activities to support daily operations.
• Work closely with procurement staff to support purchasing and sourcing activities.
• Monitor inventory levels and support inventory tracking efforts.
• Aid in inventory forecasting and replenishment planning.
• Oversee the separation and tracking of purchased and donated inventory.
• Cover fulfillment activities to ensure orders are prepared accurately and on time.
• Support quality control and operational standards throughout the fulfillment process.
• Provide daily guidance and support to Social Enterprise staff and volunteers.
• Coordinate staff assignments to support operational needs.
• Aid in staff onboarding, training, and scheduling.
• Foster a collaborative and mission-driven work environment.
• Track operational performance metrics and program outcomes.
• Maintain accurate operational records and reporting systems.
• Develop and maintain standard operating procedures (SOPs) and workflow documentation.
• Identify opportunities to improve efficiency, productivity, and operational effectiveness.
• Track operational expenses, utilization, and performance metrics associated with Social Enterprise activities.
• Support contract implementation and operational requirements associated with partnership agreements.
• Collaborate with Finance to support invoicing, reporting, and reconciliation activities.
• Monitor partnership activity and assist with tracking growth opportunities and contract renewals.

Qualifications

• Bachelor's Degree or equivalent combination of education and experience.
• Minimum 23 years of experience in operations, project coordination, nonprofit programs, logistics, food systems, or a related field.
• Experience coordinating staff, volunteers, or project teams.
• Strong organizational, analytical, and problems-solving skills.
• Demonstrated ability to manage multiple projects and priorities simultaneously.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office, Google Workspace, and database systems.
• Ability to work independently while collaborating effectively with diverse teams.
• Experience in food access, food distribution, healthcare food programs, social enterprise, or nonprofit operations.
• Experience with inventory management, procurement, or fulfillment systems.
• Experience with Salesforce, SmartChoice, CRM systems, or similar technology platforms.
• Experience working with community-based organizations, healthcare partners, or government-funded programs.
• Bilingual or multilingual skills are a plus.