Social Media Strategy Specialist (B2B SaaS)
The Opportunity
The Opportunity
What You’ll Do
- Support the execution of NiCE’s global social media strategy
- Manage the global social editorial calendar across LinkedIn, X, YouTube, and emerging platforms
- Promote research, reports, product launches, and thought leadership across social channels
- Partner with marketing teams to support product launches, analyst recognition, and major events including NiCE World
- Support executive and employee advocacy on social platforms, partnering with leadership and subject matter experts to amplify thought leadership and industry conversations
- Assist with the development of employee, partner, and community storytelling initiatives by coordinating content, gathering inputs, and tracking participation
- Help identify relevant CX influencers, industry conversations, and community engagement opportunities
- Track social performance, competitive landscape, industry conversations to gather insights, and make recommendations to improve content and campaign effectiveness
- Collaborate with design, PR, and marketing teams to produce engaging visuals and video content
- Engage with industry conversations, analysts, customers, and practitioners to build NiCE’s voice within the CX and AI community
What We’re Looking For
- 2-3 years of experience in social media management in B2B technology or SaaS
- Proven track record growing engagement, reach, and audience for enterprise technology brands
- Familiarity with LinkedIn as a B2B channel and experience with other major social platforms
- Experience with social media management and analytics platforms such as Sprinklr, Brandwatch, Hootsuite, or similar tools
- Strong writing and editing skills, experience with storytelling
- Data-driven mindset and experience analyzing performance metrics
- Experience working with global marketing teams
- Bonus points for experience marketing AI, CX, contact center, or enterprise cloud technologies
- Experience supporting major events, product launches, or analyst recognition campaigns
- Experience working with social analytics and listening tools to uncover audience insights and inform content strategy
- Familiarity with influencer or advocacy programs
- Basic video editing or motion content experience
Why Join NiCE
- You’ll be joining NiCE at a pivotal moment — a reinvigorated brand, an AI-first vision, and a rapidly expanding global presence
- Social media plays a critical role in how NiCE communicates innovation and leadership to the market
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.