Social Media & Digital Operations

Social Media and Digital Operations Specialist

We are seeking a Social Media and Digital Operations Specialist who loves getting into the weeds of every task, ensuring accuracy and thoroughness at every step. In this role, you'll set and follow established processes to deliver flawless execution while handling multiple tasks with urgency.

Key Responsibilities

• Social Media Management: Create and maintain social media pages across multiple platforms (e.g., Facebook, Instagram, LinkedIn) Update and manage content, ensuring alignment with brand guidelines and business objectives Schedule and push out content according to the editorial calendar
• Website and Online Presence Management: Keep website content current, including regular updates to pages, blogs, and news sections Manage online directory listings to ensure accurate and consistent information across platforms Monitor and respond to online reviews and feedback
• Vendor Coordination: Liaise with external vendors and service providers, including website developers, CRM solution providers, and digital marketing agencies Coordinate updates, upgrades, and troubleshooting for digital platforms
• CRM and Data Management: Ensure the CRM is up to date with relevant information for marketing campaigns Analyze data from digital platforms to inform strategy and improvements
• Operational Support: Assist in the implementation of digital marketing campaigns and track their effectiveness Provide administrative support for digital operations as needed

Required Skills & Qualifications

• Bachelor's degree in Marketing, Communications, Digital Media, or related field
• 2+ years of experience in social media management, digital marketing, or a similar role
• Proven track record of managing digital platforms and coordinating with vendors
• Proficient in using social media management tools (e.g., Hootsuite, Buffer) and CMS platforms (e.g., WordPress, Wix)

Skills and Abilities

• Strong organizational and project management skills
• Excellent written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Analytical mindset with a focus on continuous improvement
• Knowledge of SEO and online marketing best practices
• Basic graphic design skills (e.g., Canva, Adobe Spark) are a plus

Benefits

• Full Remote Work Environment
• Company Equipment Provided
• Paid Time Off (Vacation & Holiday)
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k with match)
• Life Insurance (Voluntary, Family & AD&D)
• Short Term & Long-Term Disability (Voluntary)
• Flexible Spending Account