Social Media Customer Care Agent, Remote, Buffalo Region
About the role
Delaware North is hiring a full-time Social Media Customer Care Agent to join our team. As a Customer Care Agent, you will be responsible for communicating with guests via a variety of social media platforms and acting as a representative of the company. This position is remote but will require some in person visits to our corporate office in Buffalo, NY.
What will you do?
- Monitor social media channels and respond quickly and professionally to engagements on Facebook, Twitter, and other platforms
- Act as a brand ambassador and provide consistent service to guests
- Escalate guest dissatisfaction to the appropriate department
- Attend and actively participate in department meetings
- Follow social media protocol and adhere to guidelines
More About You
- No high school diploma or GED required
- Previous customer service experience, including written forms of customer service
- Excellent written communication skills, including grammar, sentence structure, and spelling
- Experience using various social media platforms
- Computer literate with strong typing skills and the ability to learn new applications quickly
- Positive attitude with proven ability to work well in teams
Pay
$16.00 - $17.00 / hour
Schedule
Days, Evenings, Holidays, Weekends
Benefits
All team members receive benefits including: Weekly pay, Training and development opportunities, Employee discounts, Flexible work schedules. Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.