Customer Service Representative

About the role

The Customer Service Representative (CSR) at Copart, Inc. provides exceptional customer service to internal and external customers. This role involves obtaining the release of vehicles from body shops and other locations, and includes other office support functions as needed. The CSR acts as the initial point of contact for customers, offering solutions to meet their needs through a thorough understanding of Copart's practices.

Responsibilities

• Obtain the release of vehicles from body shops and other locations
• Offer solutions and support to clients based on a thorough understanding of Copart practices
• Answer and place calls professionally, measured on call quality (knowledge, professionalism, time to follow-up)
• Focus on call resolution and use company resources to gather information and offer solutions
• Expand responsibilities to include Chat and Email Customer Support

Requirements

• One year of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal communication skills
• Proficient with office equipment
• Attention to detail
• Problem-solving skills
• Computer proficiency - MS Suite
• Typing speed 45 WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual skills a plus

Qualifications

• Occasional overtime as needed

Skills

• Customer service skills
• Written and verbal communication skills
• Problem-solving skills
• Computer proficiency - MS Suite
• Attention to detail
• Multi-tasking ability
• Bilingual skills (optional)

Benefits

• Medical/Dental/Vision
• 401k with a company match
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts on various products and services

Pay

$18.00 - $20.29 per hour

Schedule

Flexible schedule to accommodate the needs of the position