Social Media Community Manager (Remote)

About the role

This role focuses on night and weekend community management across social media channels, including social care, brand engagement, campaign support, and risk mitigation.

Responsibilities

• Manage and maintain social media channels with a focus on community engagement and social care
• Support brand engagement and campaign-related social activity across owned social platforms
• Monitor social conversations for trends, issues, and risks, escalating concerns when appropriate
• Collaborate with business partners and internal stakeholders in a fast-paced environment
• Prioritize tasks, manage tactical projects independently, and respond efficiently under pressure
• Perform other duties, as needed

Qualifications

• 1-3 years of professional experience in Marketing, Public Relations, Social Media, or Customer Care
• A High School Diploma / GED
• In-depth social media experience, including the ability to recognize issues, assess risks, and escalate concerns appropriately
• Experience identifying trends and key themes in social conversation
• Strong oral and written communication skills
• Ability to prioritize, multitask, and work independently with self-initiative

Desired Skills

• Bachelor's degree in communications, Public Relations, Marketing, English, or a related field
• Social media listening experience
• Sprinklr experience
• Knowledge of financial services or the automotive industry
• Experience with Zoom and Microsoft Outlook