Social Media & Community Manager

About the role

Austin, TX | Hybrid (3 days in office); open to Remote for the right candidate. Role Overview: This is a high-impact role with a unique opportunity to directly shape how our brands are seen, experienced, and remembered. As our Social Media & Community Manager, you will have direct access to our customers and communities across multiple brands. You will be one of the people closest to the conversations happening every day — helping influence brand perception, strengthen relationships, bring our brands to life, and create experiences that make people want to engage with us. You will play a meaningful role in building the personality, energy, and sense of connection behind our brands. We want our social presence and communities to feel human, engaging, fun, and welcoming — like being part of a family, not simply following a company. You will manage social media, create compelling visual and video content, moderate and grow communities, support podcast outreach and bookings, and execute influencer campaigns across a portfolio of brands, each with its own audience, voice, and priorities.

Responsibilities

• Manage day-to-day social media channels across multiple brands, including planning, publishing, monitoring, and engagement.
• Build and maintain social content calendars aligned with each brand's marketing priorities.
• Create engaging, on-brand graphics and social content using Canva.
• Create and edit short-form video content for LinkedIn, Instagram, YouTube, TikTok, and other relevant channels.
• Repurpose webinars, podcasts, events, customer stories, and thought leadership into social-first content.
• Maintain distinct brand voices and visual identities while ensuring consistency across channels.
• Monitor social trends and identify opportunities to improve reach and engagement.
• Track performance by brand and recommend improvements based on results.
• Manage and moderate private and owned community groups across multiple brands.
• Monitor and participate in relevant external groups, forums, and online communities.
• Create discussions, prompts, and other engagement activities tailored to each brand's audience.
• Maintain community guidelines and escalate sensitive issues when needed.
• Identify recurring questions, feedback, and trends and share insights with internal teams.
• Research relevant podcast opportunities across the brand portfolio.
• Conduct outreach and pitch executives and subject matter experts for guest appearances.
• Coordinate bookings, scheduling, speaker preparation, and follow-up.
• Maintain a pipeline of podcast contacts and opportunities.
• Repurpose podcast appearances into social content and video clips.
• Identify and build relationships with relevant influencers, creators, and brand advocates for each brand.
• Coordinate influencer outreach, campaign briefs, timelines, deliverables, and approvals.
• Support both paid and organic influencer partnerships.
• Ensure partnerships align with the audience, tone, and goals of each brand.
• Track campaign performance and identify opportunities to improve results.

Qualifications

• 1-5+ years of experience in social media, community management, digital marketing, or content creation.
• Experience managing social media for multiple brands, business units, or distinct audiences.
• Strong ability to shift between different brand voices, audiences, and priorities.
• Proficiency with Canva and a strong eye for visual design.
• Experience creating and editing short-form social video.
• Experience managing or moderating online communities.
• Strong writing, communication, and relationship-building skills.
• Highly organized and able to manage multiple brands, campaigns, and deadlines simultaneously.
• Experience with influencer marketing, podcast outreach, or media relations is a plus.

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer-paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave